The posting
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description
About the Role
As an Integrated Campaign & ABM Specialist, you’ll help shape how Sprinklr engages priority audiences and enterprise accounts. You’ll turn audience insight, account intelligence, and business priorities into connected experiences that build engagement, support pipeline progression, and create opportunities for account growth. This is a hands-on role for a B2B marketer who can move confidently between strategy and execution, coordinate multiple stakeholders, and translate performance signals into clear action.
What Success Looks Like
Success means delivering campaigns that feel like one connected experience rather than a collection of channel activities. Your programs help account teams understand where engagement is building, which buying-group members matter, and what action to take next. You’ll be known for reliable execution, clear communication, strong partnership, and the ability to turn performance signals into better decisions.
What You’ll Do
- Plan and execute integrated, multi-channel campaigns from brief and audience strategy through launch, optimization, and performance reporting.
- Build campaign journeys across email, content, webinars, virtual events, paid media, social, web, executive engagement, and sales-assisted outreach.
- Execute 1:1, 1: Few, ABM programs for priority accounts, industries, segments, and buying groups.
- Develop campaign briefs, audience definitions, messaging frameworks, content requirements, channel plans, project timelines, and stakeholder updates.
- Coordinate the creation of account- and persona-relevant assets, including landing pages, emails, sales plays, executive invitations, one-pagers, and digital experiences.
- Manage campaign operations with strong attention to quality, governance, dependencies, budgets, agencies, and launch readiness.
- Monitor engagement, buying-group coverage, conversion, pipeline progression, sourced and influenced pipeline, and account outcomes; translate findings into optimization actions.
- Identify opportunities to challenge established campaign practices, test new engagement approaches, and convert successful experiments into repeatable programs.
- Use AI thoughtfully to accelerate research, personalization, content workflows, and performance analysis while protecting quality, accuracy, customer trust, and brand standards.
What Makes You Qualified
- 5–7 years of experience in B2B integrated marketing, demand generation, account-based marketing, campaign management, or a related discipline; enterprise SaaS experience is strongly preferred.
- Working knowledge of 1:1, 1: Few ABM motions, buying groups, persona-led journeys, account research, and relevant account-specific experiences.
- Experience partnering with Sales and cross-functional marketing teams in a matrixed, global environment.
- Strong project management skills with the ability to manage multiple programs, stakeholders, deadlines, and dependencies.
- Analytical fluency across engagement, conversion, funnel, pipeline, and account-level performance metrics.
- Clear written and verbal communication, strong attention to detail, and the ability to turn complex inputs into actionable plans.
- Hands-on experience with CRM, marketing automation, campaign analytics, paid media, webinar, and project-management platforms.
- Familiarity with ABM and intent platforms such as 6sense, Demandbase, or Terminus is preferred; comparable account intelligence experience is welcome.
- Bachelor’s degree or equivalent relevant work experience.
What You’ll Help Achieve
In your first year, you’ll help establish a dependable, insight-led campaign and ABM operating rhythm that improves account engagement, strengthens Sales partnership, and connects marketing activity to measurable business progress.
- Consistently deliver integrated campaigns and ABM plays against agreed briefs, milestones, quality standards, and business priorities.
- Improve engagement and buying-group coverage across priority audiences and accounts.
- Create a dependable operating rhythm with Sales and partner teams, including clear targeting, activation, follow-up, and feedback loops.
- Provide actionable reporting that connects campaign activity to funnel progression, pipeline, and account outcomes.
- Build reusable playbooks, templates, and learnings that improve campaign quality and scale.
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
- Lead a new category of enterprise software that we call Unified-CXM.
- Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
- Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
