The posting
The Company
2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆
SpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.
Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.
We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success.
Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
Join our award-winning team in transforming an essential industry that powers communities across the Americas.
We are seeking a proactive and capable Office Manager & Executive Assistant to join the SpryPoint team!
The ideal candidate will thrive in a fast-paced environment where agility, adaptability, and quick decision-making are essential. As Office Manager & Executive Assistant, you will play a pivotal role in ensuring the smooth day-to-day operation of our office while providing high-level support to our executive team. This multifaceted position requires a blend of administrative expertise, strong organizational skills, and interpersonal finesse to manage a diverse range of responsibilities with confidence and professionalism.
From coordinating office logistics to facilitating executive communication, you will serve as a key point of contact and operational anchor for the organization. You will also help create a welcoming environment for all visitors and act as a champion for SpryPoint's culture throughout your time with us.
Reporting to the CEO, you will collaborate closely with the Executive & Leadership team. This position requires 5 days per week in our downtown Charlottetown office (45 Queen St, Suite 401, Charlottetown, PEI) so candidates must be based in PEI and be able to commute to the office daily.
Key Responsibilities
- Oversee day-to-day office operations, including supply inventory, maintenance, and vendor relations
- Coordinate office events, such as meetings, lunches, and quarterly social gatherings to foster team cohesion
- Check, scan, and store mail securely on a daily basis
- Schedule meetings for the CEO and other executives as requested
- Communicate with key stakeholders on behalf of the CEO
- Book meetings, hotel reservations, restaurant reservations in both Canada and the USA when requested
- Manage calendars, appointments, and travel arrangements for executives
- Maintain organized filing systems, both physical and digital, ensuring easy retrieval of documents
- Handle correspondence, emails, prioritizing and responding as necessary
- Assist the finance team with weekly cheque deposits
- Travel letters
Qualifications and Competencies
- Proven experience in at least one of the following areas: administrative support, office management, or executive assistance
- Bachelor's Degree or College Diploma would be considered an asset but not required
- Proficiency in office software, including Google Suite, Apple Products, Microsoft Office Suite, and calendar management tools
- Experience in event planning and successful execution of events
- Proactive mindset - anticipate and address potential issues before they become problems
- Strong problem-solving skills and ability to think critically
- Demonstrated ability to take initiative and work independently
- Exceptional organization abilities with a keen eye for detail and accuracy
- Strong communication skills, both written and verbal, with a professional demeanour
- Ability to multitask, prioritize tasks, and adapt to changing priorities
- Discretion and integrity in handling confidential information and sensitive matters
- Resourcefulness and initiative to proactively address challenges and streamline processes
💫 Expect More From Your Career at SpryPoint
🚀 Work your way - Remote-first environment, flexible working hours across North America, and hub offices in Charlottetown & Atlanta
💰 Competitive Total Rewards - Comprehensive compensation package that grows with you
💻 Complete Setup - MacBook + $800 to create your ideal home workspace
🏥 Total Wellness - Health, dental, vision, and life insurance from day one
🏝️ Recharge Time - Generous PTO and unlimited sick days
📈 Future Security - RRSP (Canada) and 401k (US) matching programs
🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
🧳 Team Connection - Annual company events and team offsites that bring us together
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Accommodations
Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.
Equal Opportunity & Inclusion
SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.
Professional Identity Verification
To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.
