The posting
Job Description, Roles & Responsibilities
The Cleaning Operations Manager is responsible for planning, managing, supervising, and improving daily cleaning operations across assigned sites. The role ensures high standards of cleanliness, effective manpower management, customer satisfaction, workplace safety, cost control, and compliance with company policies and applicable Singapore regulatory requirements.
The manager is also responsible for leading operational teams, resolving service issues, and achieving the company's operational objectives.
A. Daily Operations Management
- Oversee and manage daily cleaning operations at all assigned sites.
- Ensure cleaning activities are carried out according to contractual requirements, cleaning schedules, and SOPs.
- Conduct regular site inspections to maintain cleaning standards.
- Ensure sufficient manpower, equipment, and cleaning materials are available.
- Respond promptly to operational emergencies and service disruptions.
- Coordinate with site supervisors to ensure smooth daily operations.
B. Manpower Planning and Staff Management
- Plan manpower deployment according to site requirements.
- Monitor attendance, absenteeism, overtime, and staff productivity.
- Supervise cleaning supervisors, team leaders, and cleaners.
- Coordinate staff recruitment, training, and replacement.
- Conduct staff performance evaluations and disciplinary discussions when necessary.
- Ensure staff understand their duties and responsibilities.
C. Client Relationship and Customer Service
- Maintain professional relationships with clients and building management.
- Attend client meetings, operational reviews, and site discussions.
- Handle customer complaints and implement corrective actions.
- Ensure services meet agreed cleaning standards and client expectations.
- Follow up on client feedback and outstanding operational issues.
- Support contract renewal discussions and service improvement proposals.
D. Quality Control and Site Inspections
- Conduct routine and scheduled cleaning quality inspections.
- Monitor cleaning performance against established KPIs.
- Identify cleaning deficiencies and implement corrective measures.
- Maintain inspection records, audit reports, and improvement plans.
- Ensure cleaning services comply with contractual specifications.
E. Workplace Safety and Regulatory Compliance
- Ensure compliance with applicable Singapore workplace safety and health requirements.
- Implement risk assessments and safe work procedures.
- Ensure proper handling and storage of cleaning chemicals.
- Monitor the correct use of PPE, cleaning machinery, and equipment.
- Conduct safety briefings and investigate workplace incidents.
- Support compliance with applicable NEA cleaning-business licensing and MOM employment requirements.
F. Budget and Cost Management
- Monitor manpower costs, overtime expenses, and operational budgets.
- Control cleaning consumables, chemicals, and equipment expenses.
- Identify opportunities to improve productivity and reduce unnecessary costs.
- Monitor stock levels and coordinate purchasing requirements.
- Ensure resources are used efficiently without compromising cleaning quality.
G. Administration, Reporting and Documentation
- Prepare daily, weekly, and monthly operational reports.
- Maintain manpower deployment schedules and attendance records.
- Submit inspection findings and performance reports to management.
- Prepare incident reports and corrective action plans.
- Maintain training, equipment maintenance, and operational records.
- Ensure all necessary documentation is properly maintained.
H. Meetings and MOM Action Follow-Up
- Attend management and client operational meetings.
- Record, review, and follow up on Minutes of Meeting (MOM) action items.
- Assign responsibilities and completion deadlines to relevant personnel.
- Monitor outstanding issues until closure.
- Provide management with progress updates and supporting evidence.
- Escalate unresolved operational issues when required.
I. Leadership and Continuous Improvement
- Lead and motivate cleaning supervisors and operational staff.
- Provide coaching, guidance, and on-the-job training.
- Identify opportunities for operational improvement.
- Introduce efficient cleaning methods, machinery, and technology.
- Improve staff productivity, cleaning standards, and service delivery.
- Promote teamwork, accountability, and professionalism.
Management Authority and Accountability
The Cleaning Operations Manager is responsible for:
- Making day-to-day operational decisions within approved company policies.
- Allocating manpower and operational resources.
- Directing and monitoring cleaning supervisors.
- Recommending staff training, disciplinary action, and performance improvements.
- Escalating major financial, contractual, safety, and manpower matters to senior management.
- Ensuring assigned operational KPIs and service standards are achieved.
Key Performance Indicators (KPIs)
Performance may be measured against:
- Cleaning quality and inspection scores.
- Client satisfaction and complaint resolution.
- Manpower attendance and deployment efficiency.
- Staff productivity and performance.
- Workplace safety and compliance.
- Operational cost and overtime control.
- Timely submission of operational reports.
- Completion of management and MOM action items.
- Staff training and development.
- Contractual service delivery and operational improvement.
Overall Responsibility
The Cleaning Operations Manager is accountable for ensuring that all assigned cleaning operations are conducted safely, efficiently, professionally, and in accordance with contractual requirements, company standards, and applicable regulations.
The manager serves as the key operational link between senior management, clients, site supervisors, and cleaning employees, ensuring effective communication, service quality, and continuous improvement.
