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Open nowPosted 36 hours ago

Coördinator Customer Administration

SQUARE CITY

Where
Antwerpen, Belgium
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Your applicationOpen nowCoördinator Customer AdministrationSQUARE CITY · Antwerpen, Belgium

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The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 36 hours ago

The posting

In Berchem zoekt onze partner een Coördinator Customer Administration die het verschil maakt in shipping documentatie en de customer experience van A tot Z. Deze rol is ideaal voor iemand die energie krijgt van ownership, nauwkeurigheid en vlotte samenwerking met interne teams én internationale stakeholders.

De verantwoordelijkheden voor deze functie zijn:

  • Je coördineert en verwerkt exportdocumentatie van A tot Z: shipping instructions (S/I), Bill of Lading (B/L) drafts en final releases.
  • Je beheert manifesten en dient ze tijdig en correct in bij douane en bevoegde instanties, volgens maritieme regelgeving en deadlines.
  • Je waakt over datakwaliteit zodat documenten en submissions foutloos zijn en operationele blokkades vermeden worden.
  • Je adviseert klanten en interne collega's rond B/L-vereisten, letters of credit (L/C) en relevante trade regulations om vertragingen te voorkomen.
  • Je volgt dossiers proactief op, neemt disputen vast en zorgt voor duidelijke klantcommunicatie waar nodig.
  • Je blijft up-to-date met wijzigingen in SOP's, sectorontwikkelingen en richtlijnen rond documentatie en administratieve verwerking.
  • Je werkt nauw samen met Customer Care, service agents en overseas offices om een vlotte end-to-end service te garanderen.

De vereiste kwalificaties zijn:

  • Je hebt minstens 2 jaar relevante ervaring in customer administration en/of shipping documentation binnen een logistieke of maritieme context.
  • Je hebt sterke kennis van exportdocumentatie, Bill of Lading-processen en het werken met strikte cut-offs en deadlines.
  • Je werkt zeer nauwkeurig en voelt je verantwoordelijk voor kwaliteit en compliance.
  • Je communiceert helder en professioneel met verschillende partijen (klanten, collega's, internationale teams) en je schakelt vlot bij documentatie-afwijkingen.
  • Je spreekt en schrijft vlot Nederlands en Engels.
  • Je bent een medior profiel dat zelfstandig kan werken, prioriteiten kan bewaken en rustig blijft bij piekmomenten.

Posting text belongs to the employer. Removal requests: contact us.

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