The posting
Company Description
SquareTrade is the fastest growing partner in the global device protection market and we work with many of the world’s largest operators, retailers and manufacturers. Our obsession with putting the customer first, from our transparent T&Cs to our better products, always available online claim filing and our flexible resolution options, are all underpinned by our exceptional team. This is the secret behind how we’ve continued to shake up the industry. We are the ones transforming a “bad” service category into something that empowers people to take care of the things that keep life running smoothly. Together, we’re united by the same end goal: to completely change what people expect from an insurance plan.
We now protect over 140 million devices globally and work across Europe, with partners including Apple, T-Mobile and Telenor. We have been first to market with a number of key innovations, including fully-digital claims, choice of resolution option, next day exchange and same-day services via local and on-site repair. Our European ambition continues to grow as we step into new sectors including B2B, CE insurance and trade in products.
Job Description
We are looking for a commercially minded Growth Manager to drive programme performance across one of our core European markets. This role is about shaping how our programme is executed in the market: influencing partner stakeholders, diagnosing problems, and improving performance through the strength of your relationships and market knowledge. This candidate will be based in-market, reporting into the Account Manager based in SquareTrade HQ London.
You’ll be the face of SquareTrade in the market and the voice of the market within SquareTrade, credible at all levels, from HQ to Stores. You’ll be part relationship-builder, part performance-driver, and part problem-solver. You’ll own the planning and execution of SquareTrade’s programme in the market and act as a key feedback loop for our central teams in HQ, and you’ll need to influence internal stakeholders by surfacing market insight and helping shape future propositions.
This is a role with real impact, combining practical execution, commercial insight, and strategic influence. We are looking for someone with strong self-direction, relationship skills, a deep understanding of how consumer and retail businesses work, and a genuine drive to improve commercial and customer outcomes.
Key Responsibilities:
Partner Management & Performance
- Act as the day-to-day owner of the performance execution between SquareTrade and the partner(s). You will be responsible for managing the weekly relationships, delivering for the partner and supporting them in their needs.
- Taking the data supplied by the partner(s) to report both internally and externally. We need someone who can not only understand what the data is saying but take that to form a compelling story that appeals to the audience they are presenting to.
- Using these analytical skills to understand the trends of the business, where the opportunities are, and what needs to be done to address them.
- Taking the insights you are generating into internal and partner meetings to influence the change that is needed.
- Be the real owner of the account and projects you lead. Ensuring that stakeholders are meeting the deadlines outlined, that you are delivering the work that is needed and not allowing obstacles to slow things down.
- Ensure the operational excellence of the account by working with the Ops team (CS, CX and Supply Chain) to report on performance and ensure we are providing the best service to the customer.
- Identify the big projects that are needed to move the needle on the account.
- Work with the necessary teams to create a project plan, own their delivery, set them live and measure success.
- The ability to think about the long-term and identify the strategic projects that will drive the most value to the business and your partner(s).
Channel Performance & Engagement
- Build and maintain impactful relationships with the partner’s HQ and retail teams, from direct insurance stakeholders to the heads of retail and regional retail leaders.
- Drive performance of sales and cancellations and take proactive steps to drive growth or reverse challenging performance.
- Actively contribute to internal discussions to identify challenges and shape collaborative solutions within SquareTrade.
- Influence how insurance is prioritised and positioned through targeted activity, reporting, and participation in appropriate business reviews.
- Work with SquareTrade HQ and partner leadership to localise, activate and execute events, campaigns, and incentives that inspire frontline teams and boost performance.
- Represent SquareTrade within your territory attending relevant partner meetings (inc. regional engagement sessions).
Compliance & Sales Governance
- Champion a strong compliance culture including agent training, process audits, and resolving mystery shopping gaps.
- Ensure compliant sales behaviour across partner stores by monitoring training completion, evaluating compliance MI scores, and overseeing adherence to all regulatory requirements.
- Use partner and customer feedback to create practical recommendations that improve operational and commercial performance.
- Collaborate with Legal and Compliance to translate regulation into accessible, pragmatic approaches for partner teams.
Programme Execution
- Coordinate product launches across in-store, online, and partner communication channels.
- Support the rollout and execution of incentive campaigns and activations.
- Conduct competitor mystery shopping and surface insights.
- Act as the primary point of escalation for operational challenges related to programme rollouts, ensuring quick and effective resolution.
Insight
- Track, report, and create actionable insight from KPIs across attach rate, early cancellations, training, and mystery shopping.
- Feedback retail and competitor insight to central teams to help refine our programme.
- Share recommendations to improve the programme collaboratively across Account Management, Marketing, and Compliance.
- Analyse post-launch performance and provide actionable insights to improve future campaigns and initiatives.
- Share knowledge and best practice across Partnerships and with wider SquareTrade teams to strengthen execution and cross-functional alignment.
Qualifications
- Fluent in local market language and professional working proficiency in English.
- Experience in client management, retail, or commercial execution roles.
- Able to build credibility at all levels, from store floor to senior stakeholders.
- Strong commercial instinct and an understanding of what drives sales performance.
- Organised, self-starting, and comfortable with ambiguity in a fast-changing environment.
- Familiar with interpreting commercial or operational data to inform decisions.
- Comfortable balancing strategic priorities with day-to-day execution.
- Preferable experience of working in a heavily regulated environment.
- Valid driving license.
Additional Information
This role is based in market but will require significant internal travel to partner locations along with monthly international travel to SquareTrade HQ in London.
On average, two to three days per week will be spent with the partner, across a mix of locations, including HQ and stores, both within and outside the assigned region, depending on business requirements.
The Team: http://www.squaretrade.com/leadership
SquareTrade is an Equal Opportunity Employer
