The posting
Revenue & People Operations Supervisor, Area Position Overview The Revenue & People Operations Supervisor, Area supports the daily financial and people operations of 2–3 assigned accounts, performing the hands-on work of cash office administration, HQ reporting, accounts payable coordination, and day-to-day people operations tasks across the employee lifecycle at each location. This role may supervise assigned team members at each account, providing task direction and quality checks on their work under the guidance of the General Manager. The Revenue & People Operations Supervisor, Area operates primarily through direct execution of established processes — cash reconciliation, timekeeping administration, onboarding coordination — across assigned accounts, escalating discrepancies, policy questions, and non-routine issues to site leadership at the relevant account rather than resolving them independently. Their core responsibility is the accurate, timely, and compliant completion of daily financial and people-operations tasks that keep each assigned location running. Responsibilities Cash & Revenue Operations This role performs the daily work of cash office administration and financial reporting across assigned accounts, following established HQ processes and escalating variances to the Management team at each location.
Supervise assigned cashiers, evaluate performance, and coach and document cash handling practices at each assigned account Oversee daily cash office operations across assigned accounts, ensuring accuracy, security, and timely completion of HQ-required reporting Complete required HQ reporting for each assigned account, including Petty Cash, OSCR, Gross Sales Report, OFR, Trial Balance Reports, Invoicing, Fintech, and Sales by Stand reports Administer HQ Accounts Payable software and related transmissions and reports across assigned accounts Contact vendors to reconcile invoice discrepancies, shortages, overshipments, or arrange emergency shipments at any assigned account Meet fiscal deadlines and communicate financial variances to the Management team promptly at each location Support payroll and controllable profit tracking within established budget guidelines through scheduling and coverage planning across assigned accounts
Administrative & Facilities Support This role provides day-to-day administrative and facilities support across assigned accounts, following established procedures and communicating issues to the appropriate team at each location.
Maintain storage systems and warehousing procedures to support efficient use of space at each assigned account Provide branch administrative support, including phones, word processing, and related office functions, across assigned accounts Document and communicate discrepancies, including employee accountability issues, to the office and Management team at each account Communicate routinely with SSA HQ, the Director of Audits and Controls, the Office Team, and the client and site Management Team at each assigned account Maintain a clean, safe, and organized work environment across all assigned accounts, and support SSAfety training and daily operational expectations
Employee Lifecycle Support This role supports the day-to-day people operations function across assigned accounts, executing established onboarding and recruiting processes and escalating exceptions to site leadership at the relevant account.
Support the on-site employee experience from hire to exit at each assigned account, helping build a welcoming and engaged team culture Help execute HQ-led and local employee engagement activities under the direction of leadership at each account Serve as the first point of contact for day-to-day questions on EAP, leave, and benefit programs across assigned accounts, directing employees to the correct resource Support the recruiting cycle for hourly roles at each assigned account, including postings, pipeline management, screening, and interview coordination Own end-to-end onboarding coordination and start-date readiness at each account, including new hire documentation, uniforms, badges, and access credentials
Training, Timekeeping & Compliance This role administers timekeeping and training tracking across assigned accounts per established company processes, flagging discrepancies and escalating recurring patterns rather than resolving policy questions independently.
Ensure timeclocks are set up and working properly at each assigned account, with employee time records accurate and approvals submitted within payroll deadlines Help department managers track attendance trends, absences, tardiness, and missing punches across assigned accounts, flagging discrepancies for manager follow-up per established processes Coordinate site-level training for new hires and frontline team members at each assigned account on policies and day-to-day practices Track completion of required training and maintain training records to company standard across all assigned accounts Support employee separations with proper documentation and a respectful, compliant offboarding process at each account Support site-level compliance with employment law, recordkeeping, and SSAfety standards across assigned accounts, partnering with Payroll, People Department, and HQ
Team Leadership & Development Where this role supervises assigned team members at each account, it provides day-to-day task direction and coaching rather than independent management authority.
Model accountability, professionalism, and strong work ethic for the team across assigned accounts Supervise and coordinate the day-to-day work of assigned team members at each account, ensuring timely and accurate completion of core processes Provide clear direction, training, and coaching to help team members perform consistently across assigned accounts Monitor workload and process execution to maintain efficiency and responsiveness at every assigned location
This is not an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this position. The People department reserves the right to revise the job description or require that other or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments). Education & Experience
Five years of cash handling experience Three to five years of administrative, cash room, or related operational experience Prior experience coordinating or supervising the work of others across a multi-site or fast-paced operational environment Experience supporting hiring, onboarding, employee records, or attendance/timekeeping administration across more than one location (including I-9 compliance and recordkeeping) Experience supporting a frontline, hourly, or seasonal workforce preferred All educational backgrounds accepted; ServSafe or Food Handling Certification a plus Bilingual skills, if relevant to the workforce population, a plus
Position Requirements
Must be 18 years of age or older Physical ability to stand and walk for extended periods and to move and handle boxes up to 35–50 lbs as necessary Ability to work varied hours, including nights, weekends, and holidays as business requires Regular travel between assigned accounts (2–3) within the district/region as business needs require Valid driver's license required for travel between accounts or for roles involving a company vehicle or golf cart, subject to DMV check
Work Environment The Revenue & People Operations Supervisor, Area works across 2–3 assigned accounts in active hospitality environments, splitting time between cash office administration, general office support, and frontline coordination at each location. The role requires flexibility to move between financial reconciliation, people-operations tasks, and hands-on team support within the same shift or across accounts, while meeting daily HQ reporting deadlines at every site supported. Compensation & Benefits
Full-Time, non-exempt, eligible for overtime pay.
Paid Time Off plan: up to 144 hours based on tenure.
Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.
Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Leave and your or your family’s serious medical conditions.
Up to 40 hours Paid Bereavement.
On-Demand Pay Program: Get access to a portion of earned wages before payday.
Meal Plan & Employee Discounts where applicable
Tuition Discount through Partnership College
Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.
Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time. SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact. All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice"). San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.
