Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 21 days ago

Application Support Engineer

ssg-corp36 open roles

Where
Hermosillo, Mexico, Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowApplication Support Engineerssg-corp · Hermosillo, Mexico, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ssg-corp's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.2%30 days
This job: posted 21 days ago

The posting

Job Type: Full-Time Work Arrangement: [Remote] Location: This is available for Mexico, Dominican Republic and Panama English Level: Intermediate–Advanced (B2+)

About the Role

Support Services Group is looking for an Application Support Engineer to join our team and provide technical support for production applications and systems.

The ideal candidate will have a solid understanding of HTTP, REST APIs, basic SQL, and web troubleshooting, along with strong communication and documentation skills. This role is focused on monitoring and troubleshooting production issues, identifying root causes, and clearly documenting findings and resolutions.

Key Responsibilities

  • Monitor and triage production issues and application-related incidents.
  • Troubleshoot HTTP and browser-related issues using browser Developer Tools.
  • Perform API testing and troubleshooting using Postman.
  • Run basic SQL queries to validate and investigate application data.
  • Analyze issues and identify potential causes or patterns.
  • Review and interpret basic logs and error messages when troubleshooting.
  • Document technical findings, troubleshooting steps, and resolutions clearly.
  • Communicate technical issues and findings effectively with internal teams and stakeholders.
  • Follow established troubleshooting and escalation processes.
  • Collaborate with other technical teams when issues require additional investigation.

Required Qualifications

  • Solid understanding of HTTP fundamentals and REST APIs.
  • Basic knowledge of SQL and ability to run queries for data validation and troubleshooting.
  • Hands-on experience using Postman for API testing.
  • Experience troubleshooting web or application issues using browser Developer Tools.
  • Strong written and verbal English communication skills.
  • Strong analytical and problem-solving skills.
  • Ability to clearly document technical findings and troubleshooting activities.
  • Ability to work independently while collaborating effectively with technical teams.

Nice to Have

  • Familiarity with application and system logs.
  • Basic understanding of JSON.
  • Familiarity with authentication concepts such as tokens, API keys, or basic authentication.
  • Previous experience in Application Support, Technical Support, Production Support, or a similar role.
  • Familiarity with incident management and troubleshooting processes.

What We're Looking For

We are looking for someone who is analytical, detail-oriented, and comfortable troubleshooting technical issues. You don't need to be a software developer, but you should be comfortable working with APIs, basic SQL queries, browser tools, and technical documentation.

Strong communication skills are essential, particularly the ability to explain technical findings clearly and document issues accurately.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against ssg-corp's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ssg-corp's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ssg-corp's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.