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Open nowPosted 453 days ago

CR Customer Care French

ssg-corp36 open roles

Where
Heredia (Eurocenter), Costa Rica
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Your applicationOpen nowCR Customer Care Frenchssg-corp · Heredia (Eurocenter), Costa Rica

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ssg-corp's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.2%30 days
This job: posted 453 days ago

The posting

Join Our Talent Network for Bilingual Customer Service Roles

Do you speak both French and English fluently? Do you have experience in customer service within a BPO or call center environment? If so, we’re looking for you.

We’re building a talent pool for upcoming bilingual customer service roles. If you enjoy helping others, solving problems, and working in a dynamic team environment — this is your opportunity to grow your career.

What You’ll Do

As a Bilingual Customer Service Representative, you will:

  • Support customers via phone, chat, or email in French and English
  • Provide information about products, services, orders, or account inquiries
  • Troubleshoot and resolve billing issues, technical questions, and customer concerns
  • Record and update customer interactions using CRM platforms
  • Deliver high-quality service with professionalism, empathy, and efficiency
  • Meet performance goals such as first-contact resolution, customer satisfaction, and call quality
  • Attend all necessary training sessions and stay aligned with internal processes

Who We’re Looking For

To qualify for this role, you must have:

  • Full fluency in French and English (both spoken and written – C1 level or higher)
  • At least 6 months of customer service experience in a BPO or call center environment
  • Strong communication and interpersonal skills
  • Ability to work onsite in San José, Costa Rica
  • A high school diploma or equivalent
  • Familiarity with CRM tools and basic Microsoft Office programs

Preferred Experience

  • Previous experience in bilingual customer support, technical assistance, or billing
  • Use of platforms like Salesforce, Zendesk, or Five9
  • Proven ability to manage customer concerns with empathy and efficiency

Key Skills

  • Clear and professional communication in French and English
  • Strong problem-solving and critical thinking skills
  • Ability to multitask, follow scripts, and maintain a natural tone
  • Comfort working in fast-paced environments with daily performance metrics

Why Join Our Talent Pool?

By joining our talent pool, you’ll be among the first considered for our upcoming bilingual customer service classes. This is a great chance to take the next step in your career with a company that values language skills, service excellence, and professional growth.

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ssg-corp's form

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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