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Open nowFirst seen 2 hours ago

Service Advisor

St. Louis Chrysler Dodge Jeep Ram7 open roles

Where
Bridgeton, MO
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Your applicationOpen nowService AdvisorSt. Louis Chrysler Dodge Jeep Ram · Bridgeton, MO

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.8%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: first seen 2 hours ago

The posting

Experienced Service Advisor Join the Winning Team at St. Louis Chrysler Dodge Jeep Ram

St. Louis Chrysler Dodge Jeep Ram is seeking a skilled and customer-focused Service Advisor to become an integral part of our growing Service Department. We pride ourselves on fostering a team-oriented, high-energy workplace where each employee's contribution is valued and rewarded. Our success is driven by dedicated professionals who deliver top-tier service and strive to create outstanding customer experiences every day.

We're looking for someone who thrives in a fast-paced, professional environment and is committed to excellence in every interaction.

Key Responsibilities:

  • Greet customers promptly and professionally at their vehicle to begin the service experience
  • Install protective floor mats and seat covers to ensure vehicle cleanliness and care
  • Accurately gather and input customer and vehicle information using Wi-Advisor or dealership software
  • Conduct a detailed walk-around inspection with the customer, noting any visible concerns
  • Listen attentively to customer concerns and document service needs clearly in the CRM
  • Review and recommend scheduled maintenance services based on vehicle history and manufacturer guidelines
  • Clearly explain the benefits of the complimentary multi-point inspection and what it includes
  • Communicate effectively with technicians to ensure customer concerns are properly diagnosed
  • Provide accurate estimates for recommended services and obtain customer approvals
  • Maintain regular communication with customers regarding vehicle status, additional findings, or delays
  • Handle service follow-ups, including post-service check-ins to ensure satisfaction
  • Coordinate with parts department to ensure timely availability of necessary components
  • Process repair orders, warranty claims, and payment transactions efficiently and accurately
  • Maintain an organized and clean service write-up area
  • Uphold dealership standards for customer service, professionalism, and compliance
  • Qualifications:
  • Valid Driver’s License
  • 2+ years of experience in a Service Advisor role
  • Strong written and verbal communication skills
  • Proven ability to deliver exceptional customer service
  • Detail-oriented with strong organizational skills
  • What We Offer:
  • Comprehensive union benefits package including: Medical, dental, and vision insurance Pension plan Paid vacations and holidays Employee discounts on vehicles, service, and parts
  • Paid factory training and ongoing development opportunities
  • A positive and supportive workplace culture with a focus on teamwork and professional growth
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