The posting
Job details
Salary
$29 - $42 an hour
Job Type
Full-time
Part-time
Benefits
Pulled from the full job description
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Parental leave
Referral program
Tools provided
Vision insurance
Full Job Description
Miniter Group provides insurance products and risk management expertise to the banking industry. Our unique culture encourages a customer-focused, consultative approach using our industry expertise, innovative technology, and employee dedication.
Primary Function:
Under direct supervision, this hybrid position will be responsible for timely and accurate data entry of processing insurance documentation that satisfy loan requirements. You will be trained on a variety of insurance documents for different lines of business and expected to process transactions as necessary across those lines. Duties can include providing superior customer service to customers and insurance agents while supporting the call center. You will be responsible for answering incoming calls and making outbound calls to assist customers and agents with obtaining appropriate insurance documentation. The ideal candidate will educate the caller as to what documentation is needed to satisfy the customers loan agreement. Additionally, you will accurately complete loan transactions, as necessary.
Key Responsibilities:
Match insurance documents to loan records in the Miniter Ecommerce System.
Analyze and process insurance documents to loan records ensuring the documents are appropriate and policy coverages are sufficient.
Provide proficient and accurate data entry of insurance documentation in accordance with policies and procedures.
Adhere to the Daily Workflow Schedule which outlines job responsibilities and daily processing goals.
Process transactions across multiple work queues daily
Actively participate in all training sessions, team meetings, department meetings and One-on-one meetings.
Provide quality customer service and assistance to customers with a timely resolution.
Educate customers as to why insurance documents are required for their loan.
Process loan transactions with high quality and productivity during call wrap-up.
Other responsibilities as directed.
Qualifications:
High school diploma or equivalent.
At least one-year Property and Casualty insurance or insurance agency experience.
At least one-year Call Center experience
Demonstrates sound judgment and decision-making skills.
Shows strong reasoning and problem-solving skills.
Ability to multi-task.
Excellent time management and organization skills.
Ability to work both independently and co-operatively with others.
Proficient in basic use of Windows-based computer software applications including Microsoft Word, Outlook, and Excel.
Ability to provide clear and concise explanations when asking questions or for clarification through different mediums (Outlook, In-person, Microsoft apps, etc.).
Must be able to remain in a stationary position for up to 90% of workday.
Work Location:
Remote
Schedule:
Monday-Friday (8:30 am-5:00 pm) some flexibility with start/end times
Benefits:
Paid Training (to be conducted via phone and virtual meetings)
Competitive Pay
Full package of employee benefits including paid vacation, medical insurance, and a generous 401K plan
Tools provided from the Company:
Chromebox
Monitor and Mouse
Headset
To get started you will need to provide the following:
High Speed Internet (WiFi works if it meets speed requirements)
Cell phone
A willingness to learn and a home office or quiet work space
Job Type: Full-time
Pay: From $29 - $42 an hour
Job Type: Full-time
Pay: From $29 - $42 an hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Work Location: Remote
