The posting
We are seeking a bilingual, detail-oriented Front Desk / Medical Admin Specialist to support a high-volume Family & Internal Medicine practice. The ideal candidate brings 1–2 years of experience in primary care settings, demonstrating exceptional fluency in English and Armenian while efficiently handling high-volume call management, patient scheduling, insurance verifications, and EHR navigation.
Key Responsibilities:
- Patient & Phone Management: Serve as the primary point of contact, managing a high volume of inbound and outbound calls (approx. 500–1,000 calls per week) with professionalism, clarity, and care.
- Appointment Scheduling: Efficiently coordinate and manage patient appointments within the Electronic Health Record (EHR) system.
- Insurance & Authorizations: Verify patient insurance coverage and process prior authorizations accurately to ensure seamless care delivery.
- Clinical Administrative Support: Handle prescription refill requests following practice protocols and assist with daily administrative workflows.
- Data Management: Utilize EHR software and Microsoft Office tools (Excel, Word) to maintain precise patient records and documentation.
Requirements
Language Proficiency: Superior written and verbal communication skills in both English and Armenian (strictly required).
Experience: 1–2 years of hands-on experience in General, Family, or Internal Medicine, ideally in a Front Desk or Medical Assistant capacity. (Candidates with strong administrative experience in other medical specialties will also be considered.)
Core Competencies: Proven experience handling insurance verifications, prior authorizations, prescription refill workflows, and high-volume phone management.
Technical Skills: Proficiency in Microsoft Office Suite, specifically Excel.
Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour depending on skillset and experience. The schedule is Monday through Friday, 8AM - 5PM PST.
