The posting
We are seeking an articulate, proactive, and exceptionally thorough Insurance Verification Specialist and Scheduling Support to manage patient access and revenue cycle operations for our practice. In this front-line remote role, you will be responsible for end-to-end insurance eligibility and Verification of Benefits (VOBs), analyzing Explanations of Benefits (EOBs), resolving insurance discrepancies, and delivering top-tier patient care through telephone communications and appointment scheduling.
Because this position involves constant live phone interaction with U.S. patients and insurance payors, clear, natural, and accent-neutral spoken English is an absolute, non-negotiable requirement. The ideal candidate possesses strong working knowledge of U.S. healthcare coverage structures—including clear expertise in distinguishing between In-Network vs. Out-of-Network benefits, Medicare/Medicaid guidelines, copays, deductibles, and coinsurance—while effortlessly handling front-office administration.
Working Environment & Core Schedule
- Role Title: Insurance Verification (EOBs) and Scheduling
- Status: Full-Time (40 Hours / Week)
- Schedule: Monday – Friday, 8:00 AM – 5:00 PM PST (Pacific Standard Time)
- Core Systems: EMR / Practice Management Systems, Clearinghouse & Insurance Payor Portals, Practice VoIP Phone System, HIPAA-Compliant Messaging Tools
- Primary Scope: Insurance Eligibility & Benefits Verification (VOB), EOB Analysis & Payor Follow-Up, Patient Scheduling, and Front-Office Administrative Support
Top 3 Daily Tasks
- Insurance Eligibility & Benefits Verification (VOB): Contact commercial and government insurance carriers to verify patient coverage, active benefits, in-network vs. out-of-network status, deductibles, copays, and pre-authorization requirements prior to appointments.
- EOB Review & Insurance Follow-Up: Review Explanations of Benefits (EOBs), identify claim adjudication issues, investigate unpaid or incorrectly processed claims, and perform routine follow-ups with payor representatives.
- Patient Scheduling & Appointment Coordination: Manage inbound and outbound patient phone calls to book, reschedule, and confirm appointments while updating patient demographics and insurance details in the EMR.
Core Responsibilities
- Insurance Eligibility & VOB Management: Conduct comprehensive real-time benefits verifications for new and existing patients, entering structured coverage data into the EMR.
- Insurance Navigation (In-Network, Out-of-Network, Medicare): Differentiate insurance rules across commercial payors, Medi-Cal/Medicaid, and Medicare; accurately explain out-of-pocket costs to patients prior to service.
- EOB & Adjudication Support: Audit EOB statements to verify accurate payor payments, patient responsibility, and adjustment codes, following up on denied or stalled claims.
- Patient Communication & Phone Triage: Handle high-volume inbound and outbound phone calls with warmth, empathy, and accent-neutral English clarity, resolving patient inquiries without strict scripts.
- General Front-Office Administration: Coordinate appointment schedules, manage referral intakes, follow up on voicemails/emails, and maintain strict HIPAA data security standards across all systems.
Requirements
- Accent-Neutral English Fluency: Exceptional verbal and written English communication; candidate must possess clear, natural, and accent-neutral spoken English for seamless phone calls with U.S. patients and insurance reps.
- Insurance Verification & EOB Mastery: Proven experience executing Verification of Benefits (VOB) and interpreting Explanations of Benefits (EOBs).
- Deep Understanding of U.S. Insurance Structures: Demonstrated fluency in distinguishing In-Network vs. Out-of-Network coverage, Medicare, copays, deductibles, maximum out-of-pocket limits, and prior authorizations.
- Patient Scheduling & Phone Support: 2+ years of experience handling inbound/outbound phone calls and appointment coordination in a U.S. medical office or virtual assistant environment.
- Schedule Availability: Full availability to work 40 hours per week during Monday through Friday, 8:00 AM – 5:00 PM PST.
- EMR & Systems Literacy: Hands-on experience navigating medical practice management software, clearinghouse portals, and VoIP phone systems.
- HIPAA WFH Workspace Setup: Dedicated, private home office with a lockable door, high-speed primary internet, backup internet/power solutions, a high-performance PC/Mac, and a noise-canceling headset.
Ideal Candidate Profile
You are a sharp, articulate healthcare specialist who speaks fluent, accent-neutral English and knows the ins and outs of U.S. health insurance. You easily navigate complex EOBs, verify patient coverage down to the cent, and provide warm, professional front-office support over the phone during standard PST business hours.
