The posting
Summary Benefits:
- Basic Salary up to $6000
- 5-Day Work Week | Office Hours
- Performance Bonus
Responsibilities:
- Provide day-to-day IT technical support to employees, troubleshooting hardware, software, network and system-related issues.
- Install, configure, maintain and troubleshoot desktops, laptops, printers, peripherals and other office IT equipment.
- Perform network troubleshooting and administration, including LAN, Wi-Fi, TCP/IP, DHCP, DNS, switches and connectivity issues.
- Assist with Sophos Firewall administration, configuration and troubleshooting, as well as Microsoft Active Directory management, including user accounts, password resets, access permissions and Group Policy.
- Support Microsoft Office and Microsoft 365 applications, including installation, configuration and troubleshooting.
- Coordinate with external IT vendors on equipment procurement, installation, repairs, warranty claims and maintenance services.
- Manage IT equipment setup, deployment and inventory, as well as employee onboarding and offboarding from an IT perspective.
- Provide remote IT support to employees, including hybrid-working staff, and conduct on-site support when required.
- Assist in implementing and maintaining AI security policies and guidelines, supporting the secure adoption of Generative AI tools such as ChatGPT and Microsoft Copilot.
- Identify potential AI-related security risks, including confidential data leakage, unauthorised AI usage and misuse of AI applications, and assist with appropriate security controls.
- Maintain IT and AI security documentation, usage guidelines and employee awareness materials, while keeping updated on emerging security risks and best practices.
- Coordinate with external IT security vendors or consultants on technical issues, AI security assessments and other IT-related matters.
Job Requirements:
- Diploma or Degree in Information Technology, Computer Science, Information Systems or a related discipline.
- Relevant experience in IT support, helpdesk, desktop support or IT infrastructure operations.
- Good knowledge of Windows desktop and laptop troubleshooting, hardware maintenance and Microsoft 365 applications.
- Exposure to Generative AI tools and AI security governance would be an advantage.
- Willing to provide occasional on-site IT support when required.
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We regret that only shortlisted candidates will be notified.
StaffKing Pte Ltd (20C0358) | Wei Ren Chew (R25127104)



