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Open nowPosted 9 days ago

Client Branch & Campus Support Officer

Standard Bank Group100 open roles

Where
Lagos, Nigeria
Work mode
On site
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Your applicationOpen nowClient Branch & Campus Support OfficerStandard Bank Group · Lagos, Nigeria

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Standard Bank Group's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Standard Bank Group postings stay open a median of 7 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 9 days ago

Standard Bank Group median: 7 days open

The posting

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

Provide support and monitor perfomance systems to ensure IT infrastructure hardware, software, networks, and other IT resources functions efficiently, reliably, and securely. Resolve all technical problems experienced by users or systems quickly to minimise disruption and handle and document incidents and service requests efficiently, adhering to service level agreements to meet agreed 1st level technical support.

  • Ensure not more than 5 significant incidents occur every week.
  • Achieve an IT User Survey score of 7 out of 10.
  • Ensure closure time within 90% of agreed SLA for significant and general complaints.
  • Ensure service availability meets agreed targets.
  • Achieve a Remedy satisfaction survey rating of 3.5 out of 55
  • Establish a control framework that guarantees visibility and reliability of our franchise.
  • Implement efficient and timely projects and changes to support key business objectives.
  • Develop a cost containment culture

Qualifications

  • BSc IT, Computer Science or related field.
  • Relevant professional certification can be an added advantage.

Experience:

  • 2-3 years post qualification experience in a similar or related position.

Additional Information

Behavioural Competencies:

  • Adopting Practical Approaches
  • Challenging Ideas
  • Developing Expertise
  • Embracing Change
  • Empowering Individuals
  • Examining Information
  • Exploring Possibilities

Technical Competencies:

  • Application Knowledge for Support
  • Incident and Problem Management
  • Infrastructure and Platforms Support
  • IT Applications
  • IT Programme Management
  • Root Cause Analysis
  • Service Management Processes
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  1. A CV for this posting

    Written against Standard Bank Group's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Standard Bank Group's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Standard Bank Group's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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