The posting
Job Summary
• The role will partner with the Global Head, Implementation and Service and the Management Team to translate group strategy into actionable execution plans, aligning people, programmes and infrastructure to enabling business growth and enhancing client experience. The individual is also accountable for the delivery of large-scale business programmes and strategic business enablement initiatives. The role holder plays a critical leadership position in driving transformation, fostering a culture of continuous improvement, and strengthening stakeholder collaboration to ensure the functions operate at their highest potential.
• The role holder is also responsible for planning, implementing, managing, and overseeing a portfolio of strategic initiatives aimed at optimising processes, driving digital adoption, enhancing monetisation opportunities, and supporting sustainable business growth. This includes the delivery of key transformation programmes spanning automation, AI-enabled capabilities, client self-service initiatives, and major platform migrations and enhancements, while ensuring effective governance, risk management, stakeholder engagement, and outcome realisation.
• Bringing both strategic thinking and hands-on execution, the role holder acts as a critical connector across teams and functions, ensuring successful programme delivery, alignment to business objectives, and the continued evolution of Implementation and Service capabilities.
Key Responsibilities
Strategy
• Partner with the Implementation and Service Management Team (MT) to define execution plans of the strategic agenda, ensuring alignment to the Group Implementation and Service strategy and to identify and create areas of competitive advantage.
• Drive the Implementation and Service strategic roadmap, ensuring alignment with broader Transaction Services priorities, client needs, and business growth objectives.
• Translate strategic direction into actionable execution plans across clusters
• Partner closely with Product, Sales, Coverage, Technology, and Operations teams to drive initiatives that enhance client experience, strengthen client engagement, and support revenue growth.
• Drive strategic business enablement initiatives focused on digital adoption, automation, AI-enabled capabilities, client self-service, and operating model enhancements to improve client outcomes and organisational effectiveness.
• Foster a culture of continuous improvement and stakeholder collaboration, identifying opportunities to simplify processes, strengthen ways of working, and embed sustainable capabilities into BAU.
• Lead the development and execution of business priorities, ensuring successful adoption and realisation of benefits across Implementation and Service.
Business
• Accountable for planning, implementing, managing, and overseeing a portfolio of strategic programmes and business enablement initiatives that optimise processes, improve productivity, and support business growth.
• Drive data-driven business management through establishment of KPIs/Metrics that provides transparency into business performance through analytics
• Develop programme roadmaps, monitor progress, track benefits realisation, and ensure successful delivery against agreed objectives.
• Act as an escalation point for operational or client issues requiring global solutions; oversee remedial actions and ensure timely resolution.
• Drive strong stakeholder engagement across Cash, Trade, Security Services, Client Coverage, Product, Operations, and Technology to ensure alignment, effective execution, and delivery of client-centric outcomes.
• Identify opportunities to improve client journeys, strengthen implementation and servicing capabilities, and enhance scalability through process simplification, automation, and digital adoption.
• Ensure alignment of business strategy, communications and narratives to internal and external communications, and corporate branding and marketing (CABM)
Processes
• Lead end-to-end programme management for strategic initiatives, including planning, governance, risk management, stakeholder communications, reporting, and benefits tracking.
• Establish robust programme disciplines and oversight, ensuring effective management of milestones, risks, dependencies, budgets, and delivery outcomes.
• Drive successful execution of strategic programmes including platforms, AI-enabled capabilities, digital adoption initiatives, and collaboration platform enhancements.
• Collaborate with Cash, Trade, Security Services, Product, Technology, Operations, Coverage, and Client Management teams to design and implement solutions that improve client experience and support business growth.
• Ensure effective transition of initiatives into BAU by embedding governance, adoption metrics, training, continuous improvement mechanisms, and best-in-class business enablement capabilities.
• Elicit and understand business requirements and identify data requirements, where applicable
• Perform business, system, and data analysis to understand the current state and to identify the impacts that digitalisation will introduce
• Manage and co-ordinate dependencies across all projects/initiatives within TS Implementation and Service
• Ensure all analysis, design, and change management artefacts produced by the team meet the required quality standards
• Lead all the roll-out activities, including training and communications
• Manage the implementation of policies and control standards set by risk control owners, ensuring compliance, and operating within risk tolerance and risk appetite. Ensure there is a framework for effective management of operational risks within the business and compliance with applicable internal policies, and external laws and regulations.
People & Talent
• Create a safe, inclusive, and collaborative environment for all team members
• Promote growth and development and ensure team members have active development/growth plans
• Encourage open and regular transparent conversations, including two-way feedback loops
• Provide ongoing mentorship and guidance
• Ensure appropriate succession plans are in place
• Adopt and drive a data driven culture
• Create a culture of trust and continuous learning mindset
• Encourage an environment of high performance, growth, and career mobility
• Create internal identity/visibility and actively participate in external awards/surveys
• Foster effective leadership at every level
• Develop, own and drive diversity and inclusion
• Create training plans to build on technical competencies for effective project management
• Foster a safe environment to encourage team members to be brave and speak out
Risk Management
• Ensures appropriate frameworks are in place so that reputational, operational, conduct, and other non-financial risks are effectively identified, assessed, mitigated, and reported to relevant governance forums.
• Ensures appropriate frameworks are in place so that reputational, operational, conduct, and other non-financial risks are effectively identified, assessed, mitigated, and reported to relevant governance forums.
• Partners closely with the Global Head of Risk to ensure clear alignment and coordination on non-financial risk matters
• Collaboratively drive a holistic data management framework for Implementation system, driving a consistent definition and usage of attributes and reference data across all Regions, including proactively addressing data quality issues
• Ensures appropriate frameworks are in place so that reputational, operational, conduct, and other non-financial risks are effectively identified, assessed, mitigated, and reported to relevant governance forums.
• Act quickly and decisively when risk or control weaknesses are identified, ensuring they are remediated within agreed timelines and escalated to the appropriate risk committees where necessary.
• Escalate significant non-financial risk issues, control blockages and emerging trends to senior management, ensuring timely action and accountability across Product, Operations, Technology, and Risk partners.
• Collaboratively drive a holistic data management framework for Implementation system, driving a consistent definition and usage of attributes and reference data across all Regions, including proactively addressing data quality issues
• Ensure adherence to all local regulatory, legal and compliance requirements
• Adherence to all bank’s policy and standards, including eLearning courses for entire team
• Proactive risk management; includes delivery + operational risks
• Adherence to all local regulatory, legal and compliance requirements
• Properly adhere to all implementation and Cash client service governance controls
• Proactive risk management; includes delivery and operational risks
• Where applicable, ensure credit, operational, legal, regulatory, reputation, compliance is held to the highest standards of risk management
Governance
• Responsible for delivering 'effective governance'; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
• Responsible for ensuring that material issues, risks, or incidents within Implementation and Service are identified and escalated in a timely manner, and that such escalations are communicated clearly to the Global Head, TS Implementation and Service for onward escalation to all relevant TS and/or CIB or Group governance committees or control functions.
• Adherence to all bank’s policy and standards, including eLearning courses for direct reports (where applicable)
• Ensure implementation governance controls are properly executed by the teams
• Assist with the governance of business controls; including identifying opportunities to develop new business controls
• Effective governance of business controls; including developing new business controls if gaps are identified
• Participate in Regional/Country Implementation Governance forums to support Regional Head/Lead and/or Country Head/Lead
Technology Initiatives
• Work closely with the TS&DA COO to support Implementation and Service strategic technology initiatives by building business cases for technology investments.
• Drive the adoption of technology solutions to enhance operational efficiency and support business growth
• Ability to think literally and look for opportunities to simplify process and enhance controls as part of design
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Keep abreast with regulatory changes to ensure TB products are compliant with relevant risk management guidelines / policies and procedures (e.g., electronic banking, technology, ESG, etc.)
• Keep abreast with changing regulatory requirements and provide advisory support to clients
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
• Completion of all mandatory risk and compliance training including e-learning within stated timeframes
Key stakeholders
Internal
• Global & Cluster Implementation Heads
• CIB COO Organisation
• Sale Managers
• Product Managers
• Relationship Managers
• Client Managers
• Service Managers
• Other Implementation team (country)
• Operational teams (CM, GCC, CFCR, Legal, etc.)
• Technology delivery teams
• Channel teams
• MT meeting direct / delegate
External
• Treasury Senior Stakeholders
• Client Senior Stakeholders (all segments)
• Third Party Providers
Our Ideal Candidate
• 15+ years of banking and finance industry experience or similar industry
• Experience in Client Implementation and Service with strong delivery focus
• Has strong project management disciplines
• Creative problem-solver with a strategic mindset
• Outstanding written and verbal communication skills, including presentation skills
• Able to manage ambiguity in uncertain situations whilst maintaining a strategic mindset
• Effectively manage escalations, including driving resolutions and/or appropriately escalating to senior MT (internal + external)
• Experience in managing a team where team members are in multiple countries
• Proven track record of successfully delivering large, complex, and cross-border deals
• PMP certification is a plus
Role Specific Technical Competencies
• Application Programming Interfaces (APIs)
• Client experience, behaviours and preferences
• Operational Risk
• Change/ Project Management
• System and technology integration
• Communication & Presentation skills
• Stakeholder Management
• Strategic Planning and execution
• Cross functional collaboration
About Standard Chartered
We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.
Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.
What We Offer
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.
Visit our careers website to learn more about us: www.sc.com/careers.
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