The posting
Job Description
Build an Aviation Career You’re Proud Of
At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.
With your expertise as a Billing Analyst you will partner with our Aviation Customer Service department. Where you will create and distribute invoices with a high degree of accuracy to guarantee revenue to the organization. In addition, the ideal candidate will have a keen eye for attention to detail and be comfortable working with minimal supervision while meeting tight deadlines.
What you’ll do:
- Receive, process and verify component/module/accessory induction information and/or customer orders for purchases using company systems and customer purchase orders to verify the accuracy of information/orders.
- Ensure customer requirements and expectations are confirmed, documented, and communicated to the appropriate team members for the BU/site.
- Prepare, generate and distribute reports, order acknowledgments, estimates and invoices as required. Compare engineering reports with estimates and invoices, identifying potential cost overruns as they occur.
- Initiate the required action for response to customer service requests for workscope/order changes, including the maintenance of order information files, and communicates changes to the appropriate personnel. Provides a close liaison role with service engineers, operations, logistics and materials.
- Provide customers with product information including pricing, scheduling, delivery and/or backorder availability and functionally equivalent part alternatives. Acts as a liaison between the customer and production operations regarding expected completion dates, tracing and expediting shipments as needed.
- Explain pricing, price increases, and estimate and invoice changes to customers. Manages customer expectations with respect to estimate changes, summarizing cost-benefit and qualifying repair development costs to customers.
- Monitor and analyzes cost projections on an ongoing basis, proposing solutions for corrective action as required.
- Resolve or assists in resolving warranty claims; issues core credits and debits for claims and invoice errors, if applicable.
- Support preparation of proposals, quotes and presentations.
- Receive, evaluate and answer customer and internal organization regarding a variety of order-related or service issues.
- Responsible for observing and reporting any issues or concerns in support of the company-wide quality, environmental and Safety Management System [SMS] policies.
Minimum Qualifications:
- Two years of experience as a Billing Analyst or similar accounting or customer service role
- Two years of experience working with electronic billing procedures
- Two years of experience in MS Office (particularly Excel); familiarity with databases and SQL is an asset
- High school completion or equivalent to high school completion with specialized training
- Must meet US Persons requirements per ITAR.
Preferred Qualifications:
- Knowledge of products/engines/propellers/accessories in respective business unit/site and technical skills appropriate to role.
- Ability to communicate effectively with customers (both internal and external), demonstrating effective use of written, verbal, non-verbal, and active listening skills, employing relevant knowledge, skills, and judgment to achieve organizational goals.
- Strong planning, organizational, analytical, decision making and problem-solving skills.
- Strong interpersonal and teamwork skills that include demonstrated experience with negotiation, conflict resolution and customer service.
- Commitment to professional practice and continuous improvement.
- Working knowledge of company instructions and export compliance.
Benefits that make life better:
- Comprehensive Healthcare
- 401(k) with 100% company match; up to 5% vested
- Paid Time Off starting on day one
- Bonus opportunities
- Health- & Dependent Care Flexible Spending Accounts
- Short- & Long-Term Disability
- Life & AD&D Insurance
- Learning & Training opportunities
Raising the Standard of Excellence since 1911
With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.
Inclusivity Is Our Standard
StandardAero offers equal employment opportunities for all. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.
Must meet US Persons requirements per ITAR.
StandardAero is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, transgender status, genetic information, status as a protected veteran, and basis of disability status or any other federal, state or local protected class.
About Us
Raising the Standard of Excellence since 1911
With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.
Inclusivity Is Our Standard
It is StandardAero’s policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including transgender status, sexual orientation, and pregnancy) sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.
