Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 121 days ago

Technical Services Representative

standex83 open roles

Where
Summerville, SC, USA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnical Services Representativestandex · Summerville, SC, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on standex's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 121 days ago

The posting

The Technical Service Representative (TSR) is primarily responsible for extending technical telephone support on Horizon medical grade refrigerators and freezers.  Technical assistance may be provided to direct end users, sales representatives, and facility maintenance personnel.  Calls are directed using Horizon’s auto attendant telephone system and operates using a round robin methodology.  The TSR may also be required to travel to the field from time to time to assist customers with more complex issues that are not readily resolved over the telephone.  Minimal travel (less than 10%) may also be needed for attending various training classes.   What You’ll Do

Respond to customer and sales representative product inquiries via telephone (medium-volume) and email. Provide technical support on refrigeration equipment during product selection, installation, operation, and maintenance, and product application. Dispatch service calls with independent field service organizations.

Determine root cause, action taken, and repair of all service-related issues. Accurately document all service events in IssueTrak and ensure that records are concise and clearly record actions taken as part of the support engagement.  Identify needed spare parts and complete VOF forms using accurate part numbers. Maintain and support customers and the sales representatives throughout North America; responding to product issues and establishing rapport by phone, fax, e-mail or mail. Assist in coordinating and presenting the technical aspects of training for new personnel and outside sales representatives. Work with Sales, Marketing, and Executive Management to keep product information up to date. Utilize computer information systems for purposes of data retrieval and order entry. Attend professional workshops and seminars as assigned. Periodically promote Horizon Scientific at trade shows, distributors’ national sales meetings, and other training events. In addition, other duties may be assigned as the need arises.

  What You’ll Bring

Bachelor of Science Degree, Associate’s Degree, and/or a Technical or Trade Certification preferred.  Any courses in refrigeration, HVAC or Electronics would be a plus. Possess a good speaking voice, pleasant phone personality, and ability to make judgment calls and decisions. Good computer skills required. Knowledge of MS Office products is necessary. Must be organized, detail-oriented, and able to follow multi-step processes and easily take direction. Prefer the ability to work without direct supervision and independently pursue assignments with maximum problem-solving resolve. 3 years’ experience in customer service, technical service, or sales is preferred. Must be able to lift 50 lbs and possess knowledge of machines and tools.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against standex's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on standex's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    standex's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.