The posting
About us: Stanley 1913 - Built for Life® since 1913.
The Stanley 1913 brand has fueled the human experience since the iconic Stanley vacuum bottle revolutionized the way people enjoyed food and beverage. Today, our colorful and thoughtfully designed products including the popular Quencher™ series go beyond function, elevating everyday moments with style and empowering active lifestyles. We’re a community of creators, builders, and inventors who believe in creating sustainable products for a better life and world that minimizes our impact on the planet. Learn more at www.stanley1913.com.
Position Summary
The Key Account Specialist serves as the primary operational owner for assigned accounts, ensuring exceptional service, proactive communication, and flawless order execution. This role is responsible for managing customer relationships, supporting order management activities, mitigating operational risks, and partnering closely with Sales, Supply Planning, Distribution, Finance, and Customer Experience leadership to deliver a best-in-class customer experience. The Key Account Specialist acts as the customer's primary day-to-day advocate and is accountable for providing visibility into orders, inventory constraints, fulfillment risks, and business critical initiatives impacting assigned accounts.
This is a remote opportunity, you must be located in or near Denver, CO to be considered.
What You'll Do:
Account Ownership & Customer Experience
- Serve as the primary operational point of contact for assigned accounts.
- Build trusted relationships through proactive communication and issue resolution.
- Manage customer inquiries, requests, and escalations from receipt through resolution.
- Maintain a comprehensive understanding of customer requirements, service expectations, and business priorities.
Order Management & Execution
- Manage order execution activities for assigned accounts from order receipt through fulfillment.
- Review order status, inventory availability, shipping commitments, and fulfillment risks.
- Coordinate resolution of order exceptions, shortages, allocation issues, and delivery concerns.
- Partner with Distribution Centers, Planning, and Supply Chain teams to ensure timely order execution.
- Monitor open orders and proactively communicate changes or risks to customers and internal stakeholders.
Inventory & Risk Management
- Provide visibility into inventory availability and fulfillment constraints.
- Identify and communicate risks related to inventory shortages, allocations, back orders, delayed shipments, or service disruptions.
- Help mitigate revenue and service risks through proactive account management.
Commercial Support
- Support assigned accounts with new item launches, seasonal programs, promotions, and customer initiatives.
- Coordinate operational readiness activities for new business opportunities and customer implementations.
- Provide account-level reporting and operational insights to Sales and Commercial leadership.
- Assist in identifying opportunities to improve customer satisfaction, service performance, and account growth.
Cross-Functional Coordination
- Collaborate with Sales, Supply Planning, Operations, Finance, Commercial Operations, and Customer Experience teams.
- Facilitate resolution of complex customer issues involving multiple departments.
- Ensure customer-facing commitments are aligned with operational capabilities.
- Support enterprise initiatives focused on process improvement, customer experience, and operational excellence.
Continuous Improvement
- Identify recurring customer issues, process gaps, and operational inefficiencies.
- Recommend process improvements that enhance customer experience and service performance.
- Contribute to the development and maintenance of standard operating procedures and knowledge documentation.
- Support adoption of new tools, systems, workflows, and customer service processes.
Who You Are:
Required:
- Bachelor's degree or equivalent business experience.
- 3+ years of experience in customer service, customer experience, account management, sales support, order management, or supply chain operations.
- Experience managing customer relationships in a B2B environment.
- Strong understanding of order-to-cash processes.
- Excellent communication, organization, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
Preferred:
- Experience supporting wholesale, consumer goods, retail, or eCommerce customers.
- Experience with ERP, CRM, and order management systems.
- Knowledge of inventory management, fulfillment operations, and supply planning processes.
- Experience working with EDI customers and large national accounts.
Stanley 1913 is committed to a diverse and inclusive work environment. Stanley 1913 is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please reach out to [email protected].
Stanley 1913 is a total rewards company, which includes rewards beyond base salary. At Stanley 1913, full-time employees are eligible for an annual bonus, based on company and individual results. In addition, we offer a variety of employee benefits, personalized time off, 14-Paid holidays, dental, vision, 401(k), and much more.
The base pay range for this position is for a successful candidate within the state listed. The successful candidate’s actual pay will be based on multiple factors such as work location, job-related knowledge, skills, qualifications, and experience.
Salary Range
$80,000—$100,000 USD
About our parent company: Morgan Street Holdings
The Stanley 1913 brand is owned by Morgan Street Holdings (formerly HAVI), a privately held enterprise with a diverse portfolio of operating companies, including HAVI Supply Chain, tms, and Continental. Morgan Street Holdings’ portfolio provides best-in-class sourcing and supply chain capabilities, brand-defining marketing and promotion services, innovative consumer products, and dining and refreshment food solutions. Morgan Street Holdings employs over 10,000 people and serves 300+ customers across the globe.
Morgan Street Holdings supports the Stanley 1913 brand with competitive pay and benefits, along with exposure to diverse industries and professional networking and development opportunities.
