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Open nowPosted 36 hours ago

Senior Technical Support Specialist

stanleymartin48 open roles

Where
Stanley Martin Homes Corporate Office, 11710 Plaza America Dr., Reston, Virginia, United States of America
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Your applicationOpen nowSenior Technical Support Specialiststanleymartin · Stanley Martin Homes Corporate Office, 11710 Plaza America Dr., Reston, Virginia, United States of America

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Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 36 hours ago

The posting

The Sr. Technical Support Specialist provides frontline and advanced technical support to employees, ensuring technology issues are resolved promptly and users receive a positive support experience. Team members support endpoint devices, business applications, collaboration tools, and enterprise systems. Key Responsibilities

Respond to service requests and incidents. Troubleshoot hardware, software, and connectivity issues. Support Microsoft 365, collaboration platforms, and endpoint devices. Perform imaging, deployment, and hardware replacement activities. Facilitate onboarding and offboarding activities. Maintain accurate documentation. Escalate complex issues as appropriate. Participate in on-call support activities.  Complete all other duties as assigned by manager Represent the company professionally in all internal and external interactions and communications Adhere to company safety standards and help promote a safe working environment Adhere to and promote the Mission, Vision, and Values of Stanley Martin

  Senior-Level Expectations In addition, Senior Technical Support Specialists are expected to:

Act as escalation points for complex troubleshooting. Resolve advanced technical issues with minimal supervision. Create and maintain knowledge base content. Participate in technology deployments and improvement projects. Identify recurring issues and recommend solutions.

Qualifications

3–5 years of support experience. Advanced troubleshooting and technical expertise. Demonstrated mentoring and escalation support experience. Preferred certifications: CompTIA Network+, CompTIA Security+; Microsoft 365 Certified: Associate.

Physical Requirements:

Extended periods of sitting at a desk and using a computer. Ability to lift up to 50 pounds as needed. Ability to travel as required. Ability to work onsite as required.

 

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