The posting
Job Description
Fulfillment Supervisors lead daily fulfillment and last mile delivery operations within the store, overseeing the receiving, unloading, sorting, staging, and dispatch preparation of packages to support accurate and timely carrier pickup and delivery.
This role coordinates workflow, maintains operational standards, and supports associates in a fast-paced environment where safety, accuracy, organization, and productivity are essential. Fulfillment Supervisors promote accountability, teamwork, and continuous improvement to support safe, accurate, and efficient fulfillment operations.
Fulfillment Operations & Team Leadership
- Lead daily fulfillment operations, ensuring packages are received, sorted, staged, and prepared for carrier pickup accurately and on schedule
- Supervise the unloading and processing of freight shipments while maintaining safety and operational standards
- Train, coach, and develop associates on fulfillment processes, safety procedures, and operational expectations
- Coordinate workflow and labor priorities to support package volume, dispatch readiness, and service needs
- Monitor package handling, scanning, inventory accuracy, and chain-of-custody processes
- Maintain organized, safe, and efficient staging, storage, and dispatch areas
- Troubleshoot operational challenges and resolve package discrepancies, inventory issues, and workflow bottlenecks
- Partner effectively with associates, store leaders, carriers, and delivery providers to support a collaborative, team-oriented environment
- Ensure compliance with operational, safety, security, and package handling procedures
- Monitor team productivity and identify opportunities to improve efficiency and execution
- Be flexible to perform other duties as assigned (assist customers with shipping, stock shelves, etc.)
Essential skills and experience:
- Able to work a flexible schedule based on the store’s needs
- Ability to build a team-oriented environment and work collaboratively with others to achieve shared goals
- Understanding of warehouse logistics and retail operations
- Experience leading, coaching, and supervising a team
- Ability to manage multiple priorities effectively with limited or no supervision
- Ability to lift up to 70 lbs independently and handle items up to 150 lbs using a team lift or mechanical assistance
- Ability to use a pallet jack, climb ladders, and stand or walk continuously
- Ability to work cooperatively in a fast-paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner
- Ability to act with honesty and integrity when handling packages, inventory, and business information
- Preferred but not required: key holder experience within a warehouse or retail environment
Shift: 5am-9am daily
Must be available 5 days per week (weekends possible)
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
About Us
The world of working and learning has changed. This is your opportunity to be a part of a brand transformation and growth strategy within the retail industry. Staples is helping our customers and community discover innovative products, services, and inspiration that unlock what’s possible, while empowering you to unlock your potential. Our people are the heart of our success and there has never been a better time to join us as we lead the way in a new era of working and learning.
Want to learn more about Staples Stores? Visit RetailCareers.Staples.com for information and to learn about our career opportunities.
Click here to learn more about the employee benefits, programs and perks offered at Staples!
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Staples is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 1-888-490-4747 for more information.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act; as well as with any other state and local Fair Chance Ordinance/Act regulations.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
