The posting
Job Title: Distribution Agent
Department: Distribution
Reports To: Distribution Supervisor (via Distribution Lead Agents)
Job Purpose:
To ensure the accurate and timely movement of freight and information while delivering exceptional customer service and supporting the departments operational strategy at the district level.
Key Responsibilities:
- Process and enter customer orders and distribution accounts daily.
- Prepare operational reports, shipping documents, and customer paperwork accurately and on time.
- Perform data entry for receiving, shipping, order allocation, and inventory management.
- Trace shipments and proactively update customers on order status.
- Ensure accurate and timely billing of clients and vendors.
- Maintain damage records, backorder logs, and inventory records.
- Coordinate with warehouse staff to support smooth receiving and shipping operations.
- Act as liaison between warehouse, customers, and office regarding accounts, invoicing, and credit matters.
- Maintain strong vendor and customer relationships.
- Ensure full compliance with company policies, operational standards, and government regulations.
- Escalate operational issues to management when necessary.
Qualifications & Requirements:
- 6 months to 1 year of related experience in distribution or logistics.
- Basic understanding of transportation processes (preferred).
- Hazardous Materials certification (preferred).
- Proficiency in MS Office (Excel, Word).
- Fluent in English (written and spoken).
- Strong organizational, time management, and interpersonal skills.
- Positive attitude with a customer-focused approach.
- Willingness to complete a minimum of 52 hours of training annually.
Key Competencies:
- Exceptional Customer Service
- Accuracy in Shipment Processing & Data Entry
- Timely Billing & Accounting
- Reliability & Accountability
- Effective Communication & Team Collaboration



