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Open nowFirst seen 4 days ago

DLP Team Leader (Defect Liability Period)

Star Services LLC782 open roles

Where
Dubai, United Arab Emirates
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Your applicationOpen nowDLP Team Leader (Defect Liability Period)Star Services LLC · Dubai, United Arab Emirates

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Star Services LLC's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 4 days ago

The posting

To manage a customer warranty obligations on behalf of the organization across newly handed over properties. Oversees a team of engineering qualified staff (internal) and external contractors to address service requests and achieve highest level of customer satisfaction.

Candidate should have experience in snagging , handover and team handling

  • Support delivery of the DLP management plan and implement in accordance with company policies.
  • Drive team effectiveness Post-Handover functions i.e. Defect Liability Period
  • Ensure issuance of notifications and instructions to the Contractor/Consultant driving compliance in accordance with policies.
  • Drive close out of service requests to a highly satisfied customer scoring.
  • Support a performance driven culture and maintain strong stakeholder relationships
  • Deliver a seamless workflow and manage delays and escalations (if any) in a coordinated and effective manner.
  • Co-ordinate with all departments concerned in order to maintain Defect Liability Period obligations to clients consistently and to best practices.
  • Approach Defect Liability Period requests from the client's perspective, handle clients and escalations towards a positive outcome.
  • Deliver a high monthly close out rate in adherence with SLA obligations.
  • Lead a small to medium team.
  • Deal with escalated cases and special projects in support of the DLP Manager.
  • Scheduling and prioritization of daily service requests to team.
  • Audit and inspection of works completed to maintain a high standard.
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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Star Services LLC's form

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    An application in CV Rocket: every answer filled in on the employer's form.

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