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Open nowFirst seen 2 days ago

IBM web Methods – Senior Integration Engineer (Support & Administration)

Star Services LLC782 open roles

Where
Abu Dhabi, United Arab Emirates
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Your applicationOpen nowIBM web Methods – Senior Integration Engineer (Support & Administration)Star Services LLC · Abu Dhabi, United Arab Emirates

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 2 days ago

The posting

Key Responsibilities:

Production Support & Incident Management:

  • Serve as the primary escalation point for all IBM webMethods production incidents, ensuring timely triage, root cause analysis, and resolution.
  • Monitor integration flows, services, and messaging channels across IS, API Gateway, and UM environments for faults, failures, and performance degradation.
  • Manage and resolve P1/P2 critical incidents within defined SLAs, coordinating with internal teams and vendors as required.
  • Perform log analysis, thread dump analysis, and diagnostic investigations to identify and remediate integration failures.
  • Maintain incident, problem, and change records in ITSM tools (e.g., ServiceNow, Jira) with thorough documentation and closure reports.
  • Conduct post-incident reviews and implement preventive measures to reduce recurrence.

Platform Administration:

  • Administer and maintain IBM webMethods Integration Server (IS), API Gateway, Universal Messaging (UM), and related platform components across all environments (Dev, QA, UAT, Production).
  • Manage server configurations, package deployments, user access controls, security policies, and SSL/TLS certificates.
  • Perform capacity planning, performance tuning, and resource optimisation across the webMethods platform.
  • Coordinate and execute platform upgrades, patch applications, and hotfix deployments with minimal service disruption.
  • Manage API Gateway configurations including policy enforcement, rate limiting, OAuth2/JWT setup, and developer portal administration.
  • Configure and maintain Universal Messaging channels, queues, topics, durable subscriptions, and cluster settings.
  • Ensure platform high availability through clustering, failover configuration, and disaster recovery planning and testing.

Monitoring & Observability:

  • Design and maintain end-to-end monitoring dashboards and alerting frameworks for integration services, APIs, and messaging infrastructure.
  • Utilise monitoring tools such as webMethods Optimize, ELK Stack, Splunk, or equivalent to track service health, throughput, latency, and error rates.
  • Define and manage key operational metrics, SLA thresholds, and automated alerting rules.
  • Conduct proactive health checks and scheduled reviews of platform components to identify potential issues before they impact production.
  • Analyse trends in platform performance data and provide recommendations for optimisation and capacity planning.

Documentation & Knowledge Management:

  • Develop and maintain comprehensive technical documentation including runbooks, standard operating procedures (SOPs), architecture diagrams, and integration design documents.
  • Document incident resolutions, known errors, and workarounds in a centralised knowledge base to enable faster future resolution.
  • Maintain up-to-date API catalogues, data flow diagrams, and interface inventories for all active integrations.
  • Produce regular operational reports covering platform health, incident trends, SLA adherence, and change activity for stakeholders and management.
  • Ensure all change records, deployment guides, and rollback procedures are documented and reviewed prior to implementation.

Integration Development & Enhancement:

  • Design and develop integration flows, services, and adapters on IBM webMethods IS to support new business requirements and enhancements.
  • Build and expose REST, SOAP, and GraphQL web services, ensuring adherence to enterprise API standards and security policies.
  • Review and guide the development work of junior and mid-level integration developers, providing technical mentorship and code review.
  • Support CI/CD pipeline integration for automated testing, packaging, and deployment of webMethods services across environments.
  • Contribute to continuous improvement of integration frameworks, reusable components, and delivery standards.

Required Skills & Qualifications:

  • 10–12 years of hands-on experience with the IBM webMethods platform, spanning development, support, and administration.
  • Deep expertise in IBM webMethods Integration Server (IS), API Gateway, and Universal Messaging (UM) across multi-environment enterprise setups.
  • Proven experience in production support, incident management, and SLA-driven operations for integration platforms.
  • Strong understanding of REST, SOAP, and GraphQL web services, and experience troubleshooting service failures across protocols.
  • Expertise in platform administration tasks including server configuration, package management, user access, clustering, and disaster recovery.
  • Experience with ITSM tools (ServiceNow, Jira, or equivalent) for incident, problem, and change management.
  • Proficiency in log analysis, diagnostic tooling, and performance investigation techniques for webMethods environments.
  • Experience designing and maintaining monitoring dashboards and alerting frameworks using tools such as Splunk, ELK, or webMethods Optimize.
  • Strong technical documentation skills — capable of producing runbooks, SOPs, architecture documents, and operational reports.
  • Experience working in agile or hybrid delivery environments, collaborating with cross-functional and cross-organisational teams.
  • Ability to manage multiple priorities, incidents, and stakeholder communications simultaneously and under pressure.
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