The posting
JOB PURPOSE:
Manage all aspects Retail Lube operations to ensure utilization of resources aligned with the defined quality and standards whilst providing optimum client experience and achieving the defined revenue targets. Ensure that the highest standard of customer services delivered consistently at all times, in a safe and environment friendly atmosphere.
KEY ACCOUNTABILITIES:
Job Specific Accountabilities
HSSE
- Ensures strict compliance with the company HSE rules and regulations regarding fire, safety and environment, Municipality rules and regulations and all staff is aware of it. Enforce cleanliness of all services and facilities and take corrective action in conjunction with the cleaning service provider. Report and record all incidents on time. Ensure the dress code is being followed as mandated by Management.
Customer Service
- Ensures to provide best quality service and customer care by all staff consistently as per the standard.
- Ensures that all staff knows how to greet and manage traffic, offer assistance, collect payments, communicate reward scheme and bid farewell to customers.
Operations Management
- Plan and ensure timely availability of trained staff and resources to support around the clock operations, in line with the defined quality standards to achieve operational efficiencies, revenue targets and optimum client satisfaction standards.
- Organize and coordinate shift schedules across different facilities, ensuring the completion of checklists, registers and log books by shift personnel, and checking and endorsing timesheets and equipment check-lists in line with defined protocols. Ensure shift handover is properly done following procedures.
- Ensure that all stocks are maintained at optimum level in line with the procedure. Analyze and evaluate inventory reports and notify any abnormal variances.
- Ensure the maintenance of all equipment and instruments in efficient operational order and make certain that all related issues are logged, communicated, and addressed and all repairs to equipment and building are conducted promptly without interference to the flow of operations.
- Conduct regular supervision, inspection, or tours of the facilities to review operational standards and monitor quality of customer service and provide feedback to respective managers to support achievement of quality standards in line with the company's brand guidelines.
- Supervise and follow up on all incident and accidents reports to ensure that incidents such as property damage, unauthorized access to premises or property, thefts, dishonesty or other undesirable contact by employees or contractors are properly reported, investigated, and recorded.
- Analyze and evaluate various reports and records, such as daily statement of stocks and sales, record books and reconciliations to review performance and take corrective action to support alignment with defined operational excellence standards.
- Conduct random audits of stock and cash against records, investigating reasons behind differences in amounts, preparing justifications and reporting to management.
- Ensure effective implementation of all inventory management policies and procedures to support achievement of operational efficiencies and cost optimizations.
- Checks shift reconciliation reports and ensures that the sales summary is processed in the system on time and the shift cash to be deposited in SCDM within 2hrs of shift closing. Investigate the BDS variance reports and take corrective actions.
Sales Targets
- Continuously follow profitability and revenue targets to ensure alignment with business plans to achieve targeted sales, gross margin, and operational cost in line with the annual KPIs.
- Manage inventory shrinkage, cash reporting targets and balancing of daily banking transactions to achieve efficient financial management. Provide financial reports to management in terms of P&L achievement.
Team Management
- Evaluate staff to ensure that there meeting the technical requirements to ensure smooth flow of operations at all times.
