The posting
Job Description
Startek US is seeking dependable, customer-focused individuals to join our team as Customer Service Representatives.
In this role, you will provide customer support related to tax refund products, account enrollment, banking services, forms, account access, and refund status. The ideal candidate is professional, detail-oriented, communicates effectively, and enjoys helping others resolve questions and concerns.
Key Responsibilities Include:
- Respond to customer inquiries and provide information about enrollment processes and available bank products.
- Assist with account-related questions, enrollment, reports, and general account support.
- Pull reports and review account data to research and resolve customer inquiries.
- Help customers locate required forms and provide guidance on completing and submitting documentation.
- Provide updates regarding tax refund status and explain applicable fees.
- Verify checks and respond to verification requests from banking institutions.
- Assist with password resets and account access issues.
- Provide professional, accurate, and timely customer service across a variety of customer interactions.
- Maintain a positive and professional approach when handling challenging or escalated customer interactions.
Qualifications and Skills
- 18 years of age or older
- High School Diploma or GED
- Strong verbal and written communication skills.
- A positive, customer-focused attitude and a genuine desire to help others.
- Patience, professionalism, and the ability to demonstrate empathy.
- Strong attention to detail and problem-solving skills.
- Ability to navigate customer inquiries and handle challenging interactions professionally.
- Ability to review information accurately and follow established procedures.
- Comfortable working with computer systems, account information, and online platforms.
- Open availability from 8:45am - 8:15pm ET.
- Must meet our BYOD (Bring Your Own Device) Requirements listed below.
Equipment Requirements:
- OS: Windows 11
- Processor: dual-core or higher with base clock speeds of 2.00GHz or better (not boost/turbo/"up-to" frequency)
- RAM: 8GB or higher
- Hard Drive Free Space: 5GB or higher.
- Webcam
- USB Headset
- Second monitor
- High Speed Internet speeds at least 20 Mbps download/10 Mbps upload (note: the PC must also be connected via an Ethernet cable to your modem or router). Cellular (3G/4G/5G), satellite, and wifi internet connections are not supported connection types for this role.
- Chromebooks/Mac computers cannot be utilized for this position.
Why Startek?
We provide a unique culture experience for our employees that evolves each day. It is our goal to ensure our employees are self-paced productive business partners, creating an inclusive culture of diversity, understanding, engagement and opportunity. Working at Startek is a partnership and the gateway to career advancement!
As an employee you will receive;
- Full time, bi-weekly pay at $13 per hour
- Paid training and continuous development
- Promotion opportunities (Startek makes every effort to promote from within)
- Medical, Dental and Vision benefits after 60 days of successful employment
- 401K and Stock plan participation
- We also have employee perks and discounts with both national programs and community engagement programs.
What Can You Expect After You Apply?
Our team of Specialists will evaluate your experience and skillset which will include completing our Work From Home assessment. Once reviewed, we'll speak with you to determine next steps in joining the Startek team.
Please note that due to our contractual obligations - All candidates must be willing to participate in pre-employment drug screening and background checks facilitated by our team.
We have a diverse set of full time opportunities waiting for you! What are you waiting for? Take the next step in your career and apply today!
Startek is an Equal Opportunity Employer
About Us
In a world where customers consistently interact with your brand across multiple channels-including digital and social-we at Startek value our ability to effectively garner those interactions and CX insights, analysing, unlocking, and providing intelligence that drives digital transformation and further revenues for you, our client.
Put simply: we break down the complexity of your customer lifecycle and help your customers build and sustain emotional connections with your brand.
Our tech-enabled and Human assisted digital solutions build both on your CX requirements and our business transformation expertise and willingness to consistently pivot, innovate, and take advantage of new digital technologies.
It’s a robust approach. We’ve partnered with global brands for over 3 decades now -working with them across their consumer value chain and providing new age customer experience solutions and insights that are helping them define and reach their target audiences with greater efficiency and better value for every dollar spent.
Our partnerships have always been about more than building emotional connections with customers; they are about using artificial intelligence, omnichannel orchestration and providing CX insights & technologies, that has the power for digital transformation We do this across 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries.
*** DISCLAIMER***
With the increase of remote positions since COVID, many companies have seen an increase in false representation recruiters and offering fraudulent positions/pay rates that do not exist.
These messages are from anonymous sources and crafted to appear as they are being sent from Startek recruiters. All communication from Startek will have an email address from “startek.com”.
Additionally, a scam message can request funds or other personal information prior to the offer letter being released. This is not a standard operating procedure for Startek to be employed with the organization.
Startek is not responsible for any fraudulent representing the company.
