The posting
Steadfast Health was founded to establish a new standard of substance use disorder (SUD) care. Recognizing that traditional treatment methods often fall short of reaching patients when they’re most in need, Steadfast is relentlessly focused on making low-barrier, high quality care accessible to all. We know that the journey to recovery is unique for every individual, and our patient-centered approach ensures we meet patients where they are, providing evidence-based therapies with unwavering support in a compassionate environment that fosters healing and growth.
Role
Care Support Specialists are essential members of our care team. In this LPN-level position, you will combine front-line patient support with licensed clinic nursing and medication dispensing, working under the direction of the supervising prescriber and clinical leadership. You will join team huddles, contribute to patient care planning, and receive paid training in trauma-informed care.
What You’ll Do
- Support patients and the clinic: Serve as the first point of contact, manage intake and scheduling, verify insurance, and keep EHR records accurate, complete, and confidential.
- Provide clinic nursing care: Within your LPN scope of practice, obtain vital signs, conduct nursing intake and screening, perform point-of-care testing and specimen collection, administer injections as ordered, and provide patient education consistent with approved clinic materials.
- Dispense and manage medications: Dispense and administer medications per valid prescriber orders, maintain secure storage and accurate controlled substance counts and logs, and comply with DEA, state board, and 42 CFR Part 8 requirements.
- Escalate and coordinate: Promptly escalate changes in patient condition or safety concerns, report medication errors and near-misses, and coordinate care with pharmacies and outside providers, with patient consent.
What You Bring
- Active, unrestricted LPN license in the state of practice
- Current BLS/CPR certification
- Compassionate, non-judgmental, patient-centered communication
- Strong organizational skills, attention to detail, and comfort with EHR systems
- Passion for low-barrier, non-punitive, harm-reductionist SUD care
- Preferred: outpatient, behavioral health, or SUD experience; controlled substance handling; insurance verification and billing experience
Why Steadfast
- Predictable weekday schedule with no weekends or late nights
- Paid trauma-informed care training
- Cross-training and pathways into leadership or other clinical roles
- An inclusive workplace where respect is the standard, and ongoing recognition programs for our frontline teams
This is a full-time, W2 position offering an hourly rate of $28-$34, commensurate with experience with a 5% monthly performance bonus structure.
Schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m., with one hour of breaks each day.
Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Prolonged periods of sitting at a desk and working on a computer, including frequent data entry into the Electronic Health Record (EHR) system.
- Must be able to lift up to 20 pounds occasionally (e.g., moving files, office supplies, or small medical equipment).
- Manual dexterity and hand–eye coordination required for handling paperwork, operating office equipment, and performing basic medical assistant tasks.
- Ability to hear and communicate clearly with patients and staff in a busy clinical environment, both in person and by phone.
- Visual acuity required for reading medical records, completing data entry, and verifying patient information.
- Ability to navigate and move within clinic spaces, including exam rooms, offices, and common areas.
- Ability to respond promptly to emergency situations, which may require rapid mobility and physical intervention in support of patient safety.
Investors & Partners
Steadfast Health is proudly funded by Google Ventures (GV) and launched out of Triple Aim Partners. Since 2019, Triple Aim Partners (TAP) has partnered with entrepreneurs across the healthcare ecosystem to build transformative organizations, all with the mission of achieving the Triple Aim (better patient experience, better population health, and lower healthcare costs for all). TAP emphasizes the importance of creating strong, front-line focused company cultures that enable high-quality patient care.
