The posting
SteerBridge is a modern technology company delivering innovative, mission‑focused solutions to the U.S. Government and private sector. Leveraging deep expertise in federal acquisition, digital transformation, and emerging technologies, we deliver agile, commercial‑grade capabilities that accelerate operational effectiveness and drive measurable mission success.
At the core of SteerBridge is our people—especially the veterans whose leadership, problem‑solving mindset, and commitment to excellence elevate every project we support. We don’t simply hire exceptional talent; we cultivate it, creating meaningful career pathways for veterans, military spouses, and professionals who share our passion for advancing technology and strengthening the missions we serve.
Position Overview
- Claims intake and information organization
- Evidence review and source traceability
- Medical evaluation and DBQ-related workflows
- Review of system-generated findings and supporting information
- Case status, exceptions, and administrative workflows
Key Responsibilities
- Plan and conduct qualitative and quantitative user research, including interviews, contextual inquiry, surveys, usability testing, and workflow analysis.
- Study disability claims, medical evaluation, evidence review, and administrative workflows through approved access to users and representative materials, documenting constraints, handoffs, decision points, and user needs.
- Synthesize research findings into prioritized insights and recommendations, developing personas or role profiles, journey maps, task flows, and workflow models as appropriate to inform product decisions.
- Translate research findings into wireframes, interaction models, and low- to mid-fidelity prototypes in Figma that improve complex claims and medical evaluation workflows.
- Collaborate with product designers to refine interaction design, information architecture, and accessibility decisions, validating concepts through iterative testing with relevant user groups.
- Partner with engineers, data teams, Product Owners, and subject-matter experts to align user workflows and operational needs with system architecture and technical constraints.
- Support backlog refinement, design reviews, and design-to-development handoffs through clear research, workflow, and design documentation.
- Conduct domain and comparative product research across disability claims, medical evaluation, federal service workflows, case management, and evidence review tools to inform product strategy alongside primary user research.
Required Qualifications
- Eligibility requirements: U.S. citizenship is required for this position under applicable federal contract requirements. Candidate must also be able to obtain and maintain the security clearance required for the role.
- 3+ years of experience in UX research, human factors, applied product research, or a related field.
- Experience planning and conducting research studies, including participant recruitment or coordination, interviews, workflow analysis, usability testing, and synthesis of findings into actionable recommendations.
- Ability to understand complex claims, evaluation, or operational workflows and translate user needs and research findings into clear product insights and recommendations.
- Experience creating research-informed prototypes and wireframes using Figma or similar design and prototyping tools.
- Experience working in complex enterprise or government software environments and handling sensitive research materials in accordance with applicable access, privacy, and project requirements.
- Strong written and verbal communication skills, with the ability to present research findings and recommendations effectively to both technical and non-technical audiences.
Preferred Qualifications
- Experience supporting VA, federal health, benefits, disability claims, medical evaluation, or case management programs and systems.
- Experience with enterprise decision-support, evidence review, or similar complex operational platforms.
- Familiarity with complex user interfaces involving document sources, system-generated outputs, review statuses, exceptions, and role-based permissions.
- Experience collaborating with multidisciplinary teams, including engineers, product designers, subject-matter experts, and program stakeholders.
- Experience with UX research platforms such as UserTesting, Qualtrics, or Optimal Workshop and Agile collaboration tools such as Jira.
SteerBridge is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants and employees are treated with respect and dignity—regardless of race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any other characteristic protected by law.
We also provide reasonable accommodations for individuals with disabilities in accordance with applicable laws. If you require assistance during the application process, we encourage you to reach out so we can support your needs.
