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Open nowPosted 10 hours ago

Analista de Soporte en Sitio

Stefanini Latam

Where
Bogotá, D.c.
Work mode
On site
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Your applicationOpen nowAnalista de Soporte en SitioStefanini Latam · Bogotá, D.c.

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Stefanini Latam's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 10 hours ago

The posting

¡Sé parte de Stefanini!En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.Responsabilidades y atribuciones¿Te apasiona la tecnología, el servicio al cliente y la resolución de problemas?Estamos buscando un(a) Soporte de Microinformática OnSite con orientación al usuario, actitud proactiva y disposición para enfrentar nuevos desafíos tecnológicos.Buscamos una persona dinámica, responsable y comprometida, que disfrute brindar soluciones y quiera continuar fortaleciendo sus conocimientos en soporte TI.¿Cuál será tu misión?Brindar soporte técnico presencial a los usuarios, asegurando la correcta operación de los equipos, aplicaciones y periféricos, así como una atención ágil y de calidad ante los requerimientos e incidentes tecnológicos.ResponsabilidadesBrindar soporte de microinformática de manera presencial (OnSite).Atender, diagnosticar y solucionar incidentes relacionados con hardware y software.Realizar instalación, configuración y mantenimiento de computadores y periféricos.Brindar soporte sobre herramientas de Microsoft Office 365.Apoyar la identificación y solución de incidencias básicas relacionadas con redes y comunicaciones.Realizar seguimiento a los requerimientos de los usuarios hasta su correcta solución.Garantizar una atención oportuna y orientada a la satisfacción del usuario.Documentar las soluciones y actividades realizadas de acuerdo con los procedimientos establecidos.Bilingue b1-b2Requisitos y calificacionesNivel intermedio/avanzado en:Microsoft Office 365: configuración, soporte y solución de incidencias.Hardware y software: diagnóstico, mantenimiento y reparación de computadores y periféricos.Redes y comunicaciones: conocimientos básicos para la identificación y atención inicial de incidentes de conectividad.Soporte al usuario: diagnóstico, resolución de problemas y orientación al cliente.RequisitosFormación técnica, tecnológica o profesional en Sistemas, Informática, Telecomunicaciones o carreras afines.Experiencia en soporte técnico, mesa de ayuda, soporte de microinformática o atención presencial a usuarios.Conocimientos en Office 365, hardware, software y periféricos.Conocimientos básicos en redes y comunicaciones.Deseable contar con certificación ITIL V3 o ITIL 4.Orientación al servicio al cliente y capacidad para la resolución de problemas.Competencias que valoramosBuscamos una persona dinámica y proactiva, con buena comunicación, responsabilidad, atención al detalle y capacidad de adaptación a los cambios. Es importante contar con orientación al servicio, compromiso, disposición para trabajar en equipo y motivación permanente por aprender y fortalecer sus conocimientos técnicos.

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Stefanini Latam's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Stefanini Latam's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Stefanini Latam's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

More applications. More interviews.

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Straight answers

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We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

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