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Open nowPosted 10 hours ago

Help Desk Analyst L1

Stefanini Latam

Where
Bogotá, D.c.
Work mode
On site
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Your applicationOpen nowHelp Desk Analyst L1Stefanini Latam · Bogotá, D.c.

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Stefanini Latam's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 10 hours ago

The posting

¡Sé parte de Stefanini!En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.Responsabilidades y atribuciones 1. Recepción y Gestión Inicial de RequerimientosRecibir por los canales correspondientes al servicio de soporte primer nivel las consultas, incidentes y solicitudes de los usuarios. En este sentido, Stefanini garantizará los recursos necesarios para la atención, procesando y resolviendo incidentes y solicitudes de servicio.Apertura y actualización de los incidentes en la herramienta ITSM.Asignar correctamente la severidad al requerimiento.Realizar la clasificación inicial del incidente.Proveer el estado de las solicitudes.2. Resolución y EscalamientoResolver, cuando sea posible, los incidentes reportados.Escalar el incidente a otros grupos de soporte.3. Seguimiento y CierreVerificar con el usuario que su incidente haya sido resuelto.Cerrar el registro del incidente.Realizar el debido seguimiento de los incidentes que se escalen a otros grupos de soporte.Mantener informados a los usuarios permanentemente sobre el estado y progreso de los incidentes y su resolución a través de la herramienta ITSM.Realizar un estricto control y seguimiento de los casos escalados a segundo nivel de los grupos de apoyo.Requisitos y calificaciones Requisitos y competencias:Experiencia comprobada como analista de mesa de ayuda o puesto similar.Fuerte conocimiento de los sistemas operativos Windows y Microsoft Office Suite, Linux, UnixFamiliaridad con la resolución de problemas de hardware.Excelentes habilidades de comunicación y resolución de problemas.Las certificaciones relevantes (p. ej., CompTIA A+, Microsoft Certified Professional) son una ventajaTécnico o Tecnólogo en ingeniería de sistema o carreras afines.

Experiencia:1 años mínimo ejecutando tareas de soporte de TI a usuarios finalesMínimo: Ofimática / M365 Certificación Microsoft WindowsSoporte de Hardware y Software: Configuración de equipos y periféricos.Deseable: Conceptos básicos de ciberseguridad Sistemas Operativos: Windows, MacOS, Linux, iOS, Android Conocimiento de redes: TCP/IP, DNS, DHCP, VPNs, Cableado estructurado, WifiPlus: Conocimiento en equipos CISCO: routers, switches, sistemas de seguridad y gestión de redes - Medios de Trasmisión: comunicación UHF/VHF, fibra óptica, microondas, satelitalHabilidades BlandasAtención y Servicio al clienteComunicación efectiva- Resolución de Conflictos-Trabajo en Equipo- Gestión del tiempo

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    The review screen in CV Rocket: how each CV was read, round by round.

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