The posting
Who we are At Stella Stays, we’re not just another hospitality brand - we’re building the future of living. We’ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months. We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living. Behind this vision is a team of ambitious, fast moving people who thrive in a high-growth environment. We think big, move fast, and build what’s never been built before - together. If you’re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you’ve found it. Welcome to the future. Welcome to Stella Stays. We are seeking a highly organized and detail-oriented individual to join Stella Stays as a Front Desk Operations Coordinator in Riyadh. The ideal candidate will possess excellent management and coordination skills, ensuring smooth day-to-day operations, exceptional guest experiences, and effective communication between various stakeholders. You are required to: Conduct daily check-in/out inspections to ensure property readiness and guest satisfaction. Oversee in-house inventory management and stock count to maintain adequate supplies. Supervise the maintenance and cleaning team, ensuring efficient scheduling and high-quality work. Coordinate repairs and maintenance tasks promptly to minimize disruptions to guests. Prepare and adhere to daily, weekly, and monthly reports on property operations and guest feedback. Ensure compliance with property documentation requirements and quality assurance standards. Respond promptly and professionally to on ground guest requests, ensuring their needs are met. Handle add-on service requests and coordinate with relevant service providers. Source and manage reliable service providers and vendors, negotiating favorable contracts. Maintain data control and confidentiality of sensitive information. Greet visitors, clients, and partners, providing a professional and welcoming atmosphere. Answer and direct incoming calls, taking accurate messages when necessary. Manage incoming and outgoing mail and packages. Maintain the tidiness and appearance of the reception area. Assist with ad hoc administrative tasks as needed. What are we looking for: The ideal candidate for this role should have: Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred). Proven experience in Operations and Front Desk management, preferably in the hospitality industry. Strong organizational and multitasking abilities, with attention to detail. Excellent communication and interpersonal skills to interact effectively with guests and stakeholders. Proficient in using property management systems and other relevant software. Ability to work independently and make sound decisions in a fast-paced environment. Note: This job description outlines the general nature and key responsibilities of the role but is not exhaustive. The role may require additional duties and responsibilities as assigned by the management.
