Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 2 days agoWe saw it 116 min after it went up

Warranty Operations Manager

Stellantis242 open roles

Where
Auburn Hills, MI, USA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowWarranty Operations ManagerStellantis · Auburn Hills, MI, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Stellantis's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. Stellantis postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 2 days ago

Stellantis median: 1 days open

The posting

We are seeking a strategic and operationally focused Warranty Manager to lead warranty excellence and customer satisfaction within the North America Technical Services organization. This role is responsible for shaping and executing a unified warranty strategy that integrates operational rigor, technical expertise, quality engineering, dealer support, and continuous improvement.

The ideal candidate is a strong cross-functional leader with deep warranty experience, proven program management capability, and the ability to influence engineering, quality, field operations, IT, dealer networks, and third-party partners. This leader will focus on warranty assurance, strengthening claim processes, enhancing dealer communication, and improving the overall service experience for dealers and customers.

This position requires a balance of strategic leadership and hands-on operational execution, with a strong focus on sustainable process improvements, data-driven decision-making, policy consistency, vendor performance, and customer-centric warranty administration.

Duties Include:

  • Develop and execute a comprehensive warranty strategy that supports business objectives, warranty excellence, dealer efficiency, and customer satisfaction.
  • Lead the day-to-day activities of the Warranty Operations organization, including warranty claim adjudication, systems upgrades and maintenance, repair authorization program, warranty publications and communication, dealer reimbursement rate processing, claim and dealer corrective actions, and third party vendor performance.
  • Manage all aspects of warranty claim processing, policy enforcement, dealer-facing communications, and escalation processes to ensure consistent, fair, and timely warranty decisions.
  • Streamline dealer warranty claim submission and adjudication processes to reduce administrative burden, improve accuracy, and support faster issue resolution.
  • Lead all aspects of warranty policy management, including budget oversight, Warranty Contact Center operations, and alignment with operational performance targets.
  • Manage vendor contracts and third-party partner performance to ensure accurate claim processing, issue identification, performance coaching, and accountability to established KPIs.
  • Provide expert guidance on warranty policies and procedures to internal and external stakeholders, including the global warranty organization, field teams, dealers, quality teams, and leadership audiences.
  • Oversee Pre-Authorization programs for powertrain and paint/body repairs, ensuring warranty decisions are supported by sound technical review, quality input, and data feedback loops.
  • Collaborate with quality engineering, technical service, field operations, and dealer support teams to identify emerging warranty trends, improve diagnostic accuracy, and implement corrective actions.
  • Drive customer experience improvement focusing on Fixed First Visit (FFV) by identifying process gaps, standardizing best practices, and supporting sustainable operational improvements.
  • Collaborate with Warranty Systems and ICT teams to resolve claim processing issues, improve system functionality, and support business requirements for future enhancements.
  • Supervise the creation and distribution of Warranty Bulletins, Warranty Administration Manual, Warranty Training curriculum, and other internal and external facing publications to ensure clear, timely, and consistent communication.
  • Develop reporting, dashboards, and business performance metrics to improve warranty visibility, identify trends, support executive decision-making, and measure operational effectiveness.
  • Mentor, coach, and develop team members to strengthen technical capability, ownership, accountability, and overall performance within the Warranty Operations organization.
  • Promote a culture of continuous improvement, customer focus, operational discipline, and cross-functional problem solving.

Success in This Role:

  • Delivers process improvements, reporting enhancements, and system solutions that increase operational effectiveness, warranty visibility, and dealer support.
  • Reduces warranty cost exposure by improving claim accuracy, strengthening policy consistency, identifying trends, and supporting timely corrective actions.
  • Improves claim accuracy and service experience outcomes through stronger collaboration with quality engineering, technical service, field operations, and dealer teams.
  • Provides meaningful business insights through data analysis, trend identification, warranty performance reporting, and executive-level communication.
  • Demonstrates strong collaboration across Mopar, dealer operations, quality, engineering, field teams, IT, and third-party partners.
  • Balances daily operational responsibilities with strategic initiatives to achieve business objectives, warranty performance targets, and customer satisfaction goals.
  • Builds team capability through coaching, mentoring, clear expectations, and a focus on accountability and continuous improvement.
  • Communicates clearly and effectively with stakeholders at all organizational levels, including executive leadership, field teams, vendors, and dealer-facing audiences.

Basic Qualifications:

  • Bachelor’s degree in Engineering, Automotive Technology, Data Science, Business Management, or a related field.
  • Minimum 10 years of relevant experience in warranty and service operations, including leadership responsibilities.
  • Proven ability to develop and execute warranty, service, or operational strategies that support business objectives and customer satisfaction.
  • Demonstrated ability to lead cross-functional teams and manage complex programs across engineering, quality, field operations, IT, dealer support, and third-party partners.
  • Strong understanding of automotive warranty administration, dealership operations, customer service processes, and technical service environments.
  • Experience managing warranty claim processes, policy enforcement, claim adjudication, audits, or dealer-facing warranty communications.
  • Strong analytical and problem-solving skills, including the ability to evaluate complex business issues, identify trends, and develop practical solutions.
  • Experience developing reports, dashboards, business performance metrics, or operational reviews to support leadership decision-making.
  • Strong communication and stakeholder engagement skills, with the ability to influence across all organizational levels, including executive leadership.
  • Demonstrated ability to manage multiple high-impact projects in a fast-paced environment with changing priorities and deadlines.
  • Strong project management and organizational skills with the ability to balance strategic initiatives and daily operational responsibilities.
  • Ability to lead, motivate, coach, and develop teams.
  • Strategic thinking and planning abilities with a strong focus on continuous improvement.
  • Advanced proficiency in Microsoft 365 applications, including Excel, PowerPoint, and Copilot.

Preferred Qualifications:

  • Master’s degree in Business Administration, Engineering, or a related discipline.
  • Experience in automotive warranty systems, analytics platforms, customer case management systems, reporting tools, or field operations.
  • Experience developing business requirements, managing system enhancements, or supporting warranty technology improvements including AI.
  • Experience managing third-party vendors, contact center operations, vendor contracts, budgets, and KPI-based performance reviews.
  • Advanced presentation skills, including experience presenting findings, risks, recommendations, and business cases to leadership audiences.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Stellantis's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Stellantis's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Stellantis's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.