The posting
Position Type: Full-time/Part-time, shift work required
About the role
We’re looking for a friendly, dependable Clinic Assistant to help keep our clinic running smoothly and provide a welcoming experience for patients. The role involves supporting day-to-day clinic operations, assisting patients and clinical staff, and helping maintain an organized, professional environment.
Key responsibilities
- Welcome patients, answer questions, and direct them to the appropriate staff or services.
- Schedule appointments and manage patient check-in and check-out.
- Answer phone calls and respond to routine enquiries professionally.
- Maintain accurate patient records and handle confidential information responsibly.
- Support administrative tasks such as filing, data entry, processing forms, and managing correspondence.
- Help keep reception and shared areas clean, tidy, and well stocked.
- Coordinate with clinicians and colleagues to support an efficient patient flow.
- Follow clinic procedures, health and safety requirements, and privacy policies.
- Assist with other clinic duties as needed.
Requirements
- Previous clinic, healthcare, medical reception, or customer-service experience preferred.
- Availability and willingness to work shifts, which may include evenings, weekends, or public holidays.
- Strong communication and interpersonal skills, with a calm and respectful approach to patients.
- Good organizational skills and the ability to manage competing priorities.
- Reliable, punctual, and comfortable working both independently and as part of a team.
- Basic computer skills and confidence learning booking or records-management systems.
- Careful attention to detail and accurate record-keeping.
- Commitment to patient privacy, professionalism, and respectful care.
- Ability to stay composed and helpful in a busy or challenging environment.
Preferred
- Fluency in multiple languages is a significant advantage.
- Experience with appointment scheduling, patient records, or clinic-management software.
- First aid or relevant healthcare administration training.



