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Open nowPosted 4 days ago

Customer Service Medewerker

StepStone53 open roles

Where
Kortrijk, Belgium
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Your applicationOpen nowCustomer Service MedewerkerStepStone · Kortrijk, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on StepStone's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. StepStone postings stay open a median of 5 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 4 days ago

StepStone median: 5 days open

The posting

Als Customer Service Medewerker ben je een vast aanspreekpunt voor B2B-klanten. De functie bestaat ongeveer uit 70% administratie en 30% commercieel klantencontact.

  • Je verwerkt en volgt klantenorders van A tot Z op.
  • Je bewaakt betalingen, leveringen en administratieve correctheid.
  • Je beantwoordt vragen van klanten telefonisch en per mail.
  • Je behandelt klachten professioneel en denkt oplossingsgericht mee.
  • Je stemt af met interne afdelingen wanneer bijkomende actie nodig is.
  • Je geeft klanten duidelijke informatie over producten, bestellingen en leveringen.
  • Je ondersteunt commerciële collega's en geeft input om processen te verbeteren.

Je zorgt er mee voor dat klanten snel, correct en professioneel geholpen worden.

Je houdt van structuur, maar haalt tegelijk energie uit contact met klanten en collega's. Je blijft rustig bij drukte, denkt in oplossingen en kan goed schakelen tussen verschillende dossiers.

  • Je beschikt over een relevante bachelor- of masteropleiding.
  • Relevante ervaring binnen customer service, sales support of orderverwerking is een troef.
  • Je communiceert zeer vlot in Nederlands, Engels & Frans.
  • Je bent administratief sterk en werkt nauwkeurig.
  • Je bent communicatief, klantgericht en commercieel ingesteld.
  • Je kan professioneel omgaan met klachten en moeilijke klanten.
  • Je werkt zelfstandig, maar zoekt ook vlot samenwerking op.
  • Je bent leergierig, flexibel en staat open voor feedback.
  • Je hebt interesse in de producten en wil graag productkennis opbouwen.

Posting text belongs to the employer. Removal requests: contact us.

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  1. A CV for this posting

    Written against StepStone's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on StepStone's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    StepStone's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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