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Open nowPosted 6 days ago

CUSTOMER SERVICE MEDEWERKER administratieve duizendpoot met een hart voor onze klanten

StepStone53 open roles

Where
Gent, Belgium
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Your applicationOpen nowCUSTOMER SERVICE MEDEWERKER administratieve duizendpoot met een hart voor onze klantenStepStone · Gent, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on StepStone's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market. StepStone postings stay open a median of 6 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: posted 6 days ago

StepStone median: 6 days open

The posting

Ben jij iemand die graag de touwtjes in handen neemt en ervoor zorgt dat alles achter de schermen perfect verloopt? Hou je van klantencontact, werk je nauwkeurig en krijg je energie van organiseren, opvolgen en problemen oplossen?

Dan zou dit weleens jouw nieuwe job kunnen zijn.

Wat ga je doen?

Jij bent een belangrijke spil binnen Home Cuisine. Je zorgt ervoor dat onze klanten correct geholpen worden, onze administratie klopt en onze dagelijkse werking vlot blijft draaien.

Concreet:

  • verwerk je dagelijks de bestellingen en aanpassingen in ons ERP-systeem LISA;
  • volg je alle informatie vanuit het callcenter en de webinterface nauwkeurig op: nieuwe klanten, adreswijzigingen, facturatievragen, klachten enz.;
  • analyseer en corrigeer je de rittenplanning van onze chauffeurs/intakers;
  • maak je tussentijdse en maandelijkse facturen op;
  • overleg je bij betalingsproblemen met onze afdeling Boekhouding;
  • behandel je klachten en zorg je voor een correcte en klantgerichte oplossing.

Je hebt daarbij veelvuldig contact met ons callcenter, onze klanten en onze chauffeurs/intakers.

Samen met jouw Home Cuisine CSU-collega vorm je de administratieve steunpilaar van onze Customer Operations Manager, aan wie je rechtstreeks rapporteert.

Herken jij jezelf hierin?

Je hebt een bachelordiploma of gelijkwaardig door ervaring en je deed bij voorkeur al relevante ervaring op binnen customer service.

Maar minstens even belangrijk: je bent iemand die dingen geregeld krijgt.

  • Je bent sterk klant- en servicegericht en geen vraag is je te veel
  • Je communiceert helder en vlot in perfect Nederlands. Je spreekt ook een aardig mondje Engels
  • Je luistert aandachtig en geduldig naar de vragen en noden van onze klanten
  • Je werkt bijzonder nauwkeurig en hebt oog voor detail
  • Je analyseert snel, denkt vooruit en stuurt bij waar nodig
  • Je kunt zelfstandig werken, neemt initiatief en voelt je verantwoordelijk voor je werk
  • Excel kent voor jou weinig geheimen. Ervaring met een ERP-pakket zoals SAP, Navision of LISA is mooi meegenomen
  • Je voelt je aangesproken door onze producten en hebt affiniteit met senioren.
  • Je woont op haalbare afstand van Destelbergen en bent klaar voor een voltijdse uitdaging

Posting text belongs to the employer. Removal requests: contact us.

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