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Open nowPosted 6 days ago

Service Planner

StepStone53 open roles

Where
Halle-Vilvoorde, Belgium
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Your applicationOpen nowService PlannerStepStone · Halle-Vilvoorde, Belgium

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on StepStone's own form.

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The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market. StepStone postings stay open a median of 6 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: posted 6 days ago

StepStone median: 6 days open

The posting

  • Receive and transact customer service requests
  • Creation of Cost Estimates in SAP and follow up on them
  • Transact all service orders in SAP and other service-related IT-systems
  • Communicate with customers to agree on quotations and set up job schedule.
  • Timely job closure in the systems
  • Establish effective relationships with technicians, customers and coworkers by responding to all communications quickly and professionally
  • Prepare the reports required.
  • Administrate, monitor and update all Work-In-Progress (WIP) on daily basis.
  • Liaise with Logistics team continuously on all parts / materials delivery to satisfy commitment.
  • Take care of sub-contracting and sub-supplier's activities i.e. price verification, Purchase Order issuance, delivery and payment approval.
  • Prepare shipping papers where necessary
  • Transact pool/certified orders (refurbished equipment)
  • Arrange accommodation and travel for service engineers in case of field service

Scope of the job

  • KPIs: Service Work in Progress (WIP), Net Promoter Score (NPS), Operational Excellence KPIs
  • What you can expect from us: Incooperation Programm on products (Rotary vane pumps and leak detector)

Degree Level – to be defined in accordance to local needs

  • Minimum of 3 years working experiences in customer care

Knowledge Areas:

  • Excellent client-facing and internal communication skills
  • SAP transactions (SD and CS module)
  • Computer literate (Word and Excel)
  • Work-In-Progress management

Critical Skills (Atlas Copco 9 Core Competency based evaluation)

  • Keep commitment to customers
  • Work with the Atlas Copco „The Way we do things“
  • Be confident to be an important face to the customer and be strongly service minded
  • Show courage and integrity
  • Demonstrate efficiency and accuracy
  • Learn to develop and update skills
  • Sharing expertise and experiences with others to ensure lessons learned
  • Effective and clear communication

Posting text belongs to the employer. Removal requests: contact us.

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