Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 7 hours ago

Manager, Warehouse Management Systems

Steve Madden40 open roles

Where
Long Island City, NY, USA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowManager, Warehouse Management SystemsSteve Madden · Long Island City, NY, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Steve Madden's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 7 hours ago

The posting

General Summary

Steve Madden is seeking an experienced Manager, Warehouse Management Systems (WMS) to serve as the primary internal owner of our Manhattan Associates Warehouse Management system (WMi/PKMS). This position acts as the critical liaison between warehouse operations, business stakeholders, IT, and our third-party WMS support and development partner.

The ideal candidate combines strong technical expertise in Manhattan Associates WMi (PKMS) with a deep understanding of warehouse operations and supply chain processes. This individual will oversee daily production support, lead issue resolution, manage vendor performance, coordinate system enhancements, and ensure that warehouse technology continues to support efficient business operations.

Although software development and programming are performed by an external support partner, this position requires sufficient technical expertise to troubleshoot complex issues, validate solutions, define business requirements, and oversee implementation from design through production deployment.

The responsibilities described below are considered essential functions of the role. This position is based in our LIC office and requires working on-site.

Key Responsibilities

Warehouse Management System Ownership

  • Serve as the primary internal owner of the Manhattan Associates WMi (PKMS) platform.
  • Act as the primary point of contact between warehouse operations, business users, IT, and the third-party WMS support organization.
  • Ensure system availability, stability, and operational performance across all warehouse locations.
  • Manage application lifecycle activities including incident management, enhancements, testing, deployments, and production support.
  • Maintain ownership of system documentation, business processes, and application standards.

Business Partnership

  • Build strong relationships with warehouse operations, distribution leadership, transportation, customer service, inventory control, and IT teams.
  • Translate business requirements into functional specifications for the external WMS development team.
  • Recommend system improvements that increase operational efficiency and reduce manual processes.
  • Participate in process improvement initiatives involving receiving, put-away, replenishment, picking, packing, shipping, inventory management, cycle counting, and returns.

Production Support & Escalation

  • Serve as the first internal escalation point when standard help desk support is unable to resolve production issues.
  • Coordinate root cause analysis for complex warehouse system incidents.
  • Prioritize production issues based on business impact.
  • Manage communication between business stakeholders and third-party support during critical incidents.
  • Ensure timely resolution of application defects and operational issues.

Vendor Management

  • Manage the relationship with the external WMS support and development partner.
  • Review support quality, response times, service level agreements (SLAs), and project deliverables.
  • Coordinate enhancement requests, software fixes, testing, and production deployments.
  • Validate technical solutions proposed by the vendor before implementation.
  • Hold vendors accountable for quality, timelines, documentation, and operational excellence.

Project Leadership

  • Lead WMS-related projects including upgrades, enhancements, new warehouse implementations, and process improvements.
  • Coordinate user acceptance testing (UAT), regression testing, and production readiness activities.
  • Develop implementation plans and coordinate cross-functional project activities.
  • Ensure successful deployment of new functionality with minimal business disruption.

Documentation & Training

  • Develop and maintain operational procedures and system documentation.
  • Create user guides and support documentation.
  • Provide training and knowledge transfer to warehouse personnel and support teams.
  • Promote best practices for system utilization and warehouse operations.
  • Able to manage multiple projects and deadlines with support and resources as needed
  • Perform other duties and special projects as assigned

Required Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, Supply Chain Management, Business, or a related field (or equivalent professional experience).
  • Minimum 5 years of hands-on experience supporting Manhattan Associates Warehouse Management for Open Systems (WMi/PKMS) in a production environment.
  • Strong understanding of warehouse management processes including:

o Receiving

o Put-away

o Replenishment

o Picking

o Packing

o Shipping

o Inventory Control

o Cycle Counting

o Returns Processing

  • Experience managing application support in a high-volume distribution environment.
  • Experience working with third-party software vendors or managed service providers.
  • Ability to troubleshoot complex functional and technical WMS issues.
  • Experience translating business requirements into technical specifications.
  • Excellent analytical, organizational, and problem-solving skills.
  • Strong verbal and written communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

  • Experience supporting multiple distribution centers.
  • Knowledge of warehouse automation technologies including RF scanners, barcode systems, printers, conveyors, or automated material handling equipment.
  • Familiarity with ERP integration concepts involving warehouse management systems.
  • Experience supporting system integrations using APIs, flat files, EDI, or middleware platforms.
  • Experience with SQL for data validation and troubleshooting.
  • Experience with change management and release management processes.
  • Knowledge of ITIL service management principles.
  • Experience working with ServiceNow, Jira, or similar ticketing platforms.

The expected base salary for this position ranges from $120,000 - $140,000. Ranges are based on various factors such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, Steve Madden offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, and career opportunities within a dynamic team.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Steve Madden's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Steve Madden's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Steve Madden's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.