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Open nowFirst seen 2 hours ago

Customer Service Representative

stevensodikoffauto27 open roles

Where
Harrisonburg, VA
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Your applicationOpen nowCustomer Service Representativestevensodikoffauto · Harrisonburg, VA

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Share of postings closed within
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  2. 3.9%3 days
  3. 9.8%7 days
  4. 15.5%14 days
  5. 33.8%30 days
This job: first seen 2 hours ago

The posting

About Steven Automotive Group

Steven Automotive Group is a family-owned automotive organization committed to employee growth, professional development, and operational excellence. We believe exceptional customer service begins with exceptional employees, and we strive to create a supportive environment where team members can grow their careers while delivering an outstanding customer experience.

About the Role

Steven Collision Center is seeking a friendly, organized, and customer-focused Customer Service Representative (CSR) to join our team. This position serves as the first point of contact for customers visiting our Collision Center and plays a key role in ensuring a smooth, professional, and welcoming experience throughout the repair process.

The ideal candidate is bilingual in English and Spanish, communicates effectively, and enjoys helping people. This individual will greet customers, coordinate with estimators, provide repair status updates, answer questions, and assist with day-to-day front desk operations.

Key Responsibilities

  • Greet customers as they arrive and provide a welcoming, professional experience.
  • Coordinate with collision estimators to ensure customers are assisted promptly and efficiently.
  • Serve as a primary point of contact for customer questions and concerns throughout the repair process.
  • Provide timely repair status updates through phone calls, text messages, and email.
  • Answer incoming calls, respond to messages, and direct inquiries to the appropriate team members.
  • Communicate effectively with customers in both English and Spanish.
  • Help coordinate customer appointments, estimate visits, and other front desk activities.
  • Maintain accurate customer information and document communications as needed.
  • Work closely with estimators, technicians, and management to support efficient Collision Center operations.
  • Assist with administrative duties, scheduling, and other tasks as needed.
  • Handle customer concerns professionally and escalate issues to management when appropriate.
  • Perform additional duties as assigned to support the success of the Collision Center.

Qualifications

  • Bilingual in English and Spanish is required.
  • Strong verbal and written communication skills.
  • Excellent customer service and interpersonal skills.
  • Professional, friendly, and welcoming demeanor.
  • Strong organizational skills and attention to detail.
  • Ability to multitask and manage competing priorities in a fast-paced environment.
  • Comfortable using phones, text messaging, email, and computer-based systems.
  • Ability to work collaboratively with customers, estimators, and other team members.
  • Previous customer service, receptionist, administrative, or automotive experience is preferred.
  • Ability to maintain professionalism and a positive attitude when handling customer questions or concerns.

What We Offer

  • Competitive compensation.
  • Opportunities for professional development and career growth.
  • A supportive, team-oriented work environment.
  • The opportunity to be part of a growing, family-owned automotive organization.

Why Join Steven Collision Center?

At Steven Collision Center, customer service is an essential part of the repair experience. As a Customer Service Representative, you will help customers feel informed, supported, and confident while their vehicles are being repaired. Your communication, organization, and attention to detail will make a meaningful difference to both our customers and our team.

Ready to join the team? If you are bilingual, enjoy working with people, and take pride in delivering excellent customer service, we encourage you to apply to Steven Automotive Group.

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