The posting
The Supervisor of Food Services serves as a key leader responsible for upholding St. Jude’s high culinary standards while fostering a culture of teamwork, effective communication, and professionalism. This role provides leadership and operational oversight across one or more of the following areas: patient services, retail operations, dish room and sanitation, purchasing and receiving, and Starbucks operations.
You'll need: High school diploma or GED, along with 3+ years of relevant experience. Candidates must be willing to obtain ServSafe certification within 90 days of hire, if not already certified.
Schedule: Day shift, Monday through Friday, with rotating weekend coverage likely every 4-5 weeks. Overtime may be required based on business needs.
The most important goal is to ensure a positive experience every day for patients, families, visitors, and staff through exceptional customer service and attention to detail.
Candidates from hospitality-focused environments, including restaurants, cafés, retirement communities, room service operations, retail food settings or similar, are encouraged to apply. Experience overseeing multiple service stations or concepts is highly valued.
Other must-haves for this position: - Proven leadership experience in a fast-paced environment, with a focus on coaching, accountability, and service excellence and set standards. - Proactive, organized, and able to manage multiple priorities effectively. - Strong communication skills with the ability to provide exceptional service to patients, families, visitors, and staff. - Reliable, detail-oriented, and professional, with a track record of showing up, leading by example, and supporting team success.
Job Responsibilities:
- Supervise staff, in accordance with all departmental and hospital policies and procedures.
- Ensure high quality of food, efficient production & service, including excellent sanitation in compliance with departmental sanitation standards.
- Interact closely with key stakeholders (e.g., Retail Manager, Executive Chef), to assist in production planning and waste reduction.
- Manage daily, weekly, and/ or monthly reports; May assist with cost reduction programs.
- Research on new techniques to be used in one's own area; Stay updated with the latest trends in the food services industry.
- (Supervisors only) Lead and supervise teams; Train, mentor, and guide team members, and ensure they have all the resources required to complete their assigned tasks.
- Exhibit empathy and professionalism in all interactions with patients, staff, and guests in the department.
- Make every effort to communicate clearly and efficiently with team members, ensuring efficient customer service.
- Supervises the daily duties of area staff, including verifying task sheets, break schedules, and timekeeping.
- Provides fast and efficient service recovery of guest comments.
- Ensures assigned staff attend all training and education sessions
- Complete routine safety and compliance inspections to maintain the safest possible working environment.
- Perform other duties as assigned to meet the goals and objectives of the department and institution.
- Maintain regular and predictable attendance.
Minimum Education and/or Training:
- High school diploma or GED required. Bachelor's degree preferred.
Minimum Experience:
- 3+ years of relevant experience.
- Some experience implementing and monitoring food services policies, procedures, and programs.
- Experience supervising teams/ resources/ timelines within the area.
- Strong understanding of food services regulations, laws, and standards.
- Proven performance in earlier role.
Licensure, Registration, and/or Certification Required by SJCRH Only:
- ServSafe Food Protection Manager or another American National Standards Institute-approved Food Protection Manager Certification within six (6) months of hire.
Special Skills, Knowledge, and Abilities:
- Plans workload for team and gives clear instructions and expectations on delivery.
- Frequently reviews work, gives positive and constructive feedback, and completes evaluations.
- Coaches and supports the development efforts of each team member.
- Leverages knowledge of processes, tools, and methodologies for best-in-class foodservice operations. Conducts research into food service techniques and initiatives to make improvements.
- Exhibits a good understanding of institutional and departmental administrative and safety policies and procedures related to food services operations and maintenance.
- Independently triages and handles technical issues, escalates as needed.
- Demonstrates physical fitness and is able to work in a stressful environment.
- Leads team meetings on an as-needed basis and effectively communicates with cross-functional teams for results.
- Understands and uses digital tools of communication as needed.
- Speaks up in meetings, raises concerns, and shares information with the team.
- Able to draw insights from different sets of data and quickly understand why issues are happening.
- Solves problems quickly by identifying the root causes.
- Encourages others to see the opportunities ahead amidst changing circumstances, even when the details have not been finalized.
- Remains calm in challenging and uncertain times by focusing on the end goals and solving problems.
- Defuses any unforeseen developments and problems by leveraging data analysis and insights. Maintains focus on goals.
- Drives engagement and ownership for the group to deliver ambitious results and solutions.
- Proactively engages with customers to seek feedback and suggestions to deliver high-quality service within their own area.
- Maintains exemplary service to support guests, always demonstrating calm under pressure and exhibiting a pleasing demeanor.
- Independently addresses complex customer needs and issues, escalates as needed.
Physical Demands and Working Conditions:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear.
- The employee is frequently required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
- The employee must occasionally lift and/or move up to 35 pounds.
- Specific vision abilities required by this job include close vision, the ability to distinguish colors, and the ability to adjust focus.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals.
- The noise level in the work environment is usually moderate.
- An essential function of the job is to be able to comply with all applicable federal, state, and local safety and health regulations that would apply to this job.
- Nothing in this job description limits management’s right to assign or reassign duties and responsibilities to this job at any time as business needs dictate.
- This job description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.
- The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.
Compensation
In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $24.00 - $42.00 per hour for the role of Supervisor, Food Services.
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