Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted yesterday

ICQA Operations manager

Stord99 open roles

Where
BDL1 - North Haven, CT
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowICQA Operations managerStord · BDL1 - North Haven, CT

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Stord's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

9.5% of postings close within 7 days. Measured by our own scanner across the market. Stord postings stay open a median of 31 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 9.5%7 days
  4. 15.6%14 days
  5. 33.9%30 days
This job: posted yesterday

Stord median: 31 days open

The posting

ABOUT STORD

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like True Classic, Native, Seed Health, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

The Operations Manager – ICQA will lead Stord’s site specific ICQA and Quality programs. This role ensures compliance with company inventory control standards, drives data accuracy, and partners with site leadership to identify and eliminate root causes of inventory and process errors. As an Operation manager, you will be the internal and external voice for all KPI’s linked to inventory control. You will drive quality initiatives by utilizing RCA and CAPA problem solving, outlining actions with a clear path forward, ensuring the operations leaders are addressing the root cause of defects with sustainable actions. Analyzing the site’s operating methods and procedures to identify gaps in inventory control and quality assurance. As a resilient leader, you should be passionate about driving results through partnerships with the operations team as well as customer experience teams and assisting in cultivating a problem solving culture.

Key Responsibilities: Program Execution & Oversight

  • Oversee all ICQA activities (cycle counts, physical inventories, audits, investigations, reconciliations, projects) for the assigned site.
  • Ensure consistent application of SOPs, KPI tracking, and corrective action processes.
  • Lead deployment of ICQA tools, training matrices, and network-standard reporting.
  • Partner with Fulfillment Operations to maintain control limits for exceptions, adjustments, and location accuracy.

Performance & Metrics

  • Own site metrics, including Inventory Accuracy, Shrink %, L%R, Audit Completion, and Exception Closure Rates.
  • Review daily/weekly data to identify trends, high-risk areas, and performance drift.
  • Conduct weekly reviews with Site Leads to drive continuous improvement and accountability.

Compliance & Governance

  • Ensure compliance with customer-specific quality requirements.
  • Support execution of CAPA, audit responses, and inventory-related escalations.
  • Maintain proper segregation of duties between ICQA and Operations to preserve inventory integrity.

People Leadership

  • Directly manage and develop ICQA Area Managers or Leads.
  • Create a culture of accuracy, accountability, and proactive problem-solving.
  • Partner with HR and Site Leadership to forecast staffing, training, and succession planning.

Continuous Improvement

  • Collaborate with Operations, Engineering, and BI teams to optimize ICQA processes and reporting.
  • Identify opportunities for system enhancements and automation to improve audit speed and inventory accuracy.
  • Support root cause analysis and CAPA implementation to address errors and control gaps.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Stord's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Stord's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Stord's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.