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Open nowPosted 5 hours ago

HRBP Ops Manager

Stori Card10 open roles

Where
Mexico
Work mode
On site
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Your applicationOpen nowHRBP Ops ManagerStori Card · Mexico

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The clock on this job

Early applications get read.

12.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: posted 5 hours ago

The posting

Job description

We’re looking for an HRBP Operations Manager to be the main HR partner for our call center operation (~500 employees), reporting to the VP People and leading 2 HR analysts.

What you’ll own ✅ Efficiency and automation: find repetitive, high-volume HR work and automate it or use AI to cut handling time and escalations ✅ Process clarity: document and improve HR processes so they are consistent, auditable and easy to hand off ✅ 2027 people plan: define headcount, hiring, retention and capability needs with Operations and People leadership ✅ Labor relations: resolve grievances, negotiate terminations and run exits and administrative sanctions ✅ Recruitment and engagement: partner with Operations to hire the right talent and run retention programs ✅ Compliance and development: ensure compliance with Mexican labor law and design training programs that close skill gaps ✅ Team leadership: manage and develop two HR analysts

What success looks like ✅ Day 90: baseline of key HR metrics and a map of current processes, with bottlenecks ranked ✅ Month 6: top automation/AI opportunities live and core processes documented ✅ Month 12: 2027 plan delivered and a measurable drop in HR handling time and escalations

What we’re looking for ✅ Bachelor’s degree in HR, Business Administration or a related field ✅ 5+ years as an HRBP or in a similar role, preferably in a call center or operations environment ✅ Strong knowledge of Mexican labor law and grievance procedures ✅ Experience leading people and supporting operations teams of 200+ ✅ Direct communicator who challenges the status quo with data ✅ Spanish and intermediate English

*Nice to have: experience with unions, HR automation, HRIS or AI tools

What we offer ✅ High-profile work and opportunities to expand your leadership influence ✅ Constant learning from industry experts and super-smart colleagues ✅ Competitive compensation and attractive benefits ✅ International exposure, with offices in multiple countries

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