Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 4 days ago

Experience Coordinator - Patient Experience - PT - Day

Stormont Vail Health256 open roles

Where
Topeka, KS
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowExperience Coordinator - Patient Experience - PT - DayStormont Vail Health · Topeka, KS

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Stormont Vail Health's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.9% of postings close within 7 days. Measured by our own scanner across the market. Stormont Vail Health postings stay open a median of 22 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 12.9%7 days
  4. 21.0%14 days
  5. 35.6%30 days
  6. 58.5%60 days
This job: posted 4 days ago

Stormont Vail Health median: 22 days open

The posting

Position Status:

Part time

Shift:

First Shift (Days - Less than 12 hours per shift) (United States of America)

Hours per week:

20

Job Information Exemption Status: Non-Exempt

A Brief Overview The Experience Coordinator is accountable to and receives guidance from the Experience Director. Responsible to maintain effective collaborative relationships with physicians, administrators, staff, patients and their families - up, down and across Stormont Vail Health. This position will also be responsible for working collaboratively with assigned support and medical departments/units to manage proactive work - service recovery, complaint, and grievance work duties. The Experience Coordinator collaborates with departments and divisions (physicians, operational leaders and frontline staff) in responding to patient concerns that are received via letter, website, comment card, in-person or telephone. Serves as a liaison between customers, patients and/or their families and Stormont Vail Health (i.e., support, clinical departments, and administration) and provides insight and information as it relates to service recovery and complaint management processes. Provides a specific channel through which patients can seek solutions to problems, concerns, and unmet needs, in both outpatient and inpatient settings. These concerns are frequently emotionally charged and complex in nature requiring investigative work on the part of the Experience Coordinator. The emotionally charged nature of this work requires empathic and relationship-centered communications with patients and families including face-to-face meetings, phone calls, and letter correspondence. As follow-up to the initial intake from patients and families, there is investigative work to research patient complaints, professional correspondence with SVH Physician and Administrative leadership, resolution coordination, and professional-level documentation summarizing the case and resolution within the complaint management system. This work requires an understanding of associated regulatory and legal requirements and proficiency with all patient-related electronic medical record applications. In addition, requires broad organizational awareness to identify trends throughout the organization.

Education Qualifications

  • Bachelor's Degree health related field. Preferred

Experience Qualifications

  • 3 years Healthcare, Customer Services or related experience. Required

Skills and Abilities

  • Requires strong written communication skills and relationship-centered care or interpersonal skills: listening, speaking, rapport building, empathy, conflict resolution/negotiation, complaint management, facilitation, and problem solving and crisis intervention. (Required proficiency)
  • Must be able to gain a very in-depth knowledge base of the Stormont Vail Health and its operations. (Required proficiency)
  • Must demonstrate leadership/collaboration ability to provide guidance to other Stormont Vail Health staff to lead improvement efforts. (Required proficiency)

What you will do

  • Primarily responsible for direct collaboration and consultation with all Stormont Vail departments in effort to enhance the patient’s experience.
  • Receive, track, and deliver patient communication from all access point (Website/Mychart/etc.) into the grievance system. Follow up and document on all patient contacts with the intentions of exceeding patient’s expectation in the grievance system.
  • Work closely with front line staff to identify, plan, design and implement experience improvement. The focus is on proactive work including continuous education and training, consultation, and improvement activities.
  • Actively participates in regular experience rounding in order to identify any issues, which need to be addressed from the organizations perspective.
  • Support/assist department directors in resolving concerns in a designated timeframe.
  • Knowledgeable of Advance Directives, Patient Bill of Rights, including any federal or state laws pertaining to these issues, as well as any pertinent Joint Commission (TJC) or other regulatory standards are being met.
  • Refer to appropriate department when a possible liability or HIPAA violation is introduced.
  • Oversee all aspects of the patient voting process.
  • Maintains notary certification.

Travel Requirements

  • 10% As necessary to other Stormont Vail locations.

Required for All Jobs

  • Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
  • Performs other duties as assigned

Patient Facing Options

  • Position is Not Patient Facing

Remote Work Guidelines

  • Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
  • Stable access to electricity and a minimum of 25mb upload and internet speed.
  • Dedicate full attention to the job duties and communication with others during working hours.
  • Adhere to break and attendance schedules agreed upon with supervisor.
  • Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

Remote Work Capability

  • Hybrid

Scope

  • No Supervisory Responsibility
  • No Budget Responsibility No Budget Responsibility

Physical Demands

  • Balancing: Occasionally 1-3 Hours
  • Carrying: Occasionally 1-3 Hours
  • Climbing (Stairs): Rarely less than 1 hour
  • Driving (Automatic): Rarely less than 1 hour
  • Eye/Hand/Foot Coordination: Frequently 3-5 Hours
  • Feeling: Occasionally 1-3 Hours
  • Grasping (Fine Motor): Occasionally 1-3 Hours
  • Grasping (Gross Hand): Rarely less than 1 hour
  • Handling: Rarely less than 1 hour
  • Hearing: Continuously greater than 5 hours
  • Kneeling: Rarely less than 1 hour
  • Lifting: Occasionally 1-3 Hours up to 5 lbs
  • Pulling: Occasionally 1-3 Hours up to 5 lbs
  • Pushing: Occasionally 1-3 Hours up to 5 lbs
  • Reaching (Forward): Rarely less than 1 hour up to 5 lbs
  • Reaching (Overhead): Rarely less than 1 hour up to 5 lbs
  • Repetitive Motions: Frequently 3-5 Hours
  • Sitting: Frequently 3-5 Hours
  • Standing: Frequently 3-5 Hours
  • Stooping: Rarely less than 1 hour
  • Talking: Frequently 3-5 Hours
  • Walking: Frequently 3-5 Hours

Working Conditions

  • Combative Patients: Rarely less than 1 hour
  • Infectious Diseases: Rarely less than 1 hour

Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment.

Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Stormont Vail Health's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Stormont Vail Health's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Stormont Vail Health's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.