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Open nowPosted yesterday

Associate Executive, Partner Retention

STRIDES PREMIER TAXI PTE. LTD.

Pay
SGD 2,300 – SGD 4,000 a month
Where
East, Singapore
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Your applicationOpen nowAssociate Executive, Partner RetentionSTRIDES PREMIER TAXI PTE. LTD. · East, Singapore

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted yesterday

The posting

Job Description

1. Contract Renewal & Partner Retention

  • Contact Taxi, Private Hire Car (PHC) and Limousine partners regarding upcoming contract expiries.
  • Follow up with partners on contract renewals and available rental schemes.
  • Prepare and process recontracting documents, including electronic agreements.
  • Engage partners who are considering leaving and explore suitable retention options.
  • Maintain accurate records of contract renewals and follow-up actions.

2. Partner Withdrawal & Engagement

  • Attend to partners requesting vehicle withdrawals.
  • Conduct exit interviews to understand reasons for leaving.
  • Explore retention opportunities before processing withdrawals.
  • Prepare withdrawal documentation and coordinate with relevant departments.
  • Handle partner enquiries, feedback and complaints professionally.

3. Reporting & Administration

  • Prepare and update daily, weekly and monthly retention and withdrawal reports.
  • Maintain accurate partner records and update transactions in internal systems.
  • Monitor contract expiries, pending renewals and scheduled withdrawals.
  • Assist with charging credit administration, entitlement verification and related reporting.
  • Ensure proper filing and documentation.

4. Operational Support

  • Coordinate with Customer Service, Fleet, Recruitment, Workshop and other departments on partner-related matters.
  • Assist in organising partner engagement activities and dialogue sessions.
  • Follow up on outstanding cases to ensure timely resolution.
  • Support departmental initiatives, system enhancements and process improvements.
  • Perform other duties assigned by the Partner Retention Manager.

Job Requirements

  • Minimum GCE 'O' Level, NITEC, Higher NITEC or Diploma.
  • Preferably 2 years of experience in customer service, sales support, administration or a related field.
  • Prior experience in driver recruitment, driver relations or the transport industry is an added advantage.
  • Good communication and interpersonal skills, with the ability to engage partners effectively.
  • Proficient in Microsoft Office applications, particularly Excel formula, PowerPoint and Outlook.
  • Positive mindset, adaptable to changes and willing to learn.
  • Able to work independently and as part of a team.
  • Good organisational skills with attention to detail.
  • Possession of a valid Class 3 driving licence and/or Taxi Driver's Vocational Licence (TDVL) / Private Hire Car Driver's Vocational Licence (PDVL) is an added advantage.

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