The posting
At Stubbers, we take pride in delivering exceptional customer experiences and cultivating a team of well-trained, dedicated staff. As a new member of the Stubbers team, you'll play a key role in delivering the outstanding service that Stubbers is known for.
We're looking for people who are hard-working, enthusiastic and committed to developing their skills. Working at Stubbers is an opportunity to gain valuable experience, learn from experienced instructors and make the most of the facilities and opportunities available to you. In return for your commitment and hard work, you'll have opportunities to access free use of the site and activities, as well as work towards and gain industry-relevant qualifications and training.
Throughout your time here, you'll receive support and guidance from experienced team members to help you navigate challenges, develop new skills and grow in your role. We expect our staff to bring a positive attitude, work hard as part of a team and make the most of the training and opportunities provided.
The starting pay scale for new instructors begins at £8 per hour and will vary in accordance with the National Minimum Wage.
On-site accommodation is available in limited quantities. Rent covers all costs except food, and you'll need to provide your own bedding. Please note that accommodation may be mixed-sex, and you must be over 18 to stay on-site. The whole site including staff accommodation, are non-smoking. Pets are not allowed in staff accommodation.
If you're attending any of our free training courses, you'll have the option to move into accommodation early, rent-free, before your contract officially starts.
This is an opportunity for people who are prepared to work hard, get stuck in and make the most of what Stubbers has to offer. In return, you'll gain valuable experience, access to our site and activities, and the opportunity to build recognised qualifications that can benefit your future career.
Working at Stubbers.
Stubbers is operational 7 days a week from 8:30am till 6pm, welcoming a wide range of customers throughout the year.
Our activities team works with school and youth groups from the age of 3+, families, community groups and corporate clients, delivering safe, engaging and memorable experiences across our wide range of activities.
Instructors move between different activities and groups, working across land, water-based, target and team building activities providing safe, professional and engaging outdoor activities.
At the weekends and during school holidays, the centre welcomes families and individuals, requiring instructors to adapt their approach.
Residential groups add another dimension to the role. While the centre itself closes at 6pm, residential clients may participate in an evening activity, meaning instructors can be required to work beyond the standard daytime operation until 9pm.
Ultimately, the role is about creating safe, memorable and positive experiences for every customer - from a three year old experiencing their first adventure activity to a corporate team taking on a new challenge.
Responsibilities.
Activity Leadership:
- Prepare and plan for each activity, ensuring you have all necessary equipment and safety gear.
- Conduct thorough briefings before each session, outlining safety protocols and what participants can expect.
Safety Protocols:
- Familiarise yourself with industry-standard safety procedures for climbing, water sports, and target shooting.
- Regularly check equipment and facilities to ensure they meet safety standards.
Supportive Environment:
- Encourage open communication, allowing participants to express their concerns or fears.
- Use positive reinforcement to motivate participants, celebrating their achievements, no matter how small.
Instruction Adaptation:
- Assess the skill levels of participants and tailor your instruction accordingly.
- Use a variety of teaching methods (demonstrations, hands-on practice, verbal instructions) to cater to different learning styles.
Inspiration and Motivation:
- Share personal stories or experiences that highlight the benefits of outdoor activities.
- Set achievable goals for participants to help them track their progress and build confidence.
Activity Checks and Maintenance:
- Regularly inspect all equipment and facilities to ensure they are in good working order.
- Report any issues promptly and assist in maintenance tasks as needed.
Interdepartmental Support:
- Be flexible and willing to assist in other areas, such as the kitchen or welcome centre, as required.
- Maintain a positive attitude while helping out in different departments, as this fosters teamwork.
Opportunities.
Training and Certification Opportunities.
As a new staff member, you have the chance to enhance your skills before the season officially begins. Stubbers offers several training courses that you can sign up for ahead of your contract start date. These courses are optional and free of charge, but are a valuable way to further develop your qualifications. If you have any questions or would like more details, please contact Shelley at [email protected].
Having the right qualifications is essential for ensuring that all staff at Stubbers Adventure Centre can deliver the high-quality, safe, and professional experience our guests expect. Qualifications not only equip you with the necessary skills to perform your duties confidently but also demonstrate a commitment to safety, best practices, and industry standards.
Available Courses:
- First Aid at Work
- Bell Boat Helm
- European Ropes Course Award
- Paddle Sport Rescue
- Paddle Sport Instructor
- Power Boat Level 2
These courses will run from 29th January until the 18th March 2027, and you are welcome to attend as many as you like. These will be first come first served.
Whilst the Paddle UK Paddle sport Instructor (PSI) and Paddle sport Safety & Rescue (PSRC) courses are provided free of charge by Stubbers, there are some costs that must be covered by you.
To attend these courses, you will need to:
- Be a current Paddle UK member and cover the cost of your own membership.
- Pay the required course registration fee yourself.
Stubbers will cover the cost of the training courses themselves, but Paddle UK membership and course registration fees are not included and remain the responsibility of the individual staff member.
Important Information:
- The total value of these courses is approximately £1,500.
- If you do not complete your contract, you will be charged for any courses you attended.
- You will receive certificates upon the successful completion of the season.
Key Requirements for the Role:
- Passion for the Outdoors: A genuine desire to share your enthusiasm for outdoor activities.
- Interpersonal Skills: Strong communication and the ability to connect with a wide range of participants.
- Team Collaboration: An ability to work well within a team and contribute to a positive work environment.
- Experience with Children: Experience in working with children in a club or sports setting is advantageous.
Important Notice: All staff are required to complete an Enhanced Disclosure and Barring Service (DBS) check. If you don't already have this, Stubbers Adventure Centre can arrange it for you.
