Global Quality & Continuous Improvement Manager

Location: Remote - England, United Kingdom Job ID: R0129110 Date Posted: 2026-06-24 Company Name: HITACHI ENERGY UK LIMITED Profession (Job Category): Quality Management Job Schedule: Full time Remote: Yes Job Description: As Global Quality & Continuous Improvement Manager, you will define and execute the Global Product Group (GPG) Quality and Continuous Improvement strategy, ensuring strong governance of the Quality and CI function in line with business priorities and global directives. You will be the voice of the customer, embedding customer focus across the entire value chain and strengthening trust through proactive quality leadership. You are accountable for operating and continuously improving the global Quality Management System, maintaining required certifications across all in‑scope units, and driving process excellence at scale. Through robust performance indicators and effective internal controls, you will monitor process performance, address deviations, and lead corrective and preventive actions to successful closure. You will also take ownership of resolving high‑profile customer non‑conformities, safeguarding customer confidence through disciplined, transparent quality practices. As a visible role model and change agent, you will actively shape and strengthen a quality‑driven culture—challenging thinking, influencing senior leaders and peers, and ensuring the right decisions support the successful execution of global Quality strategies. How you'll make an impact: Define and implement the Global Product Group (GPG) Quality and Continuous Improvement (CI) strategy, including governance of the Quality and CI function in line with business needs and directives. Act as an advocate for the Customer by ensuring the Voice of the Customer is represented throughout the value chain. Manage the Global Quality Management System and coordinate the continuous improvement of our business processes. Accountable for maintaining and securing required Certifications in all units within the GPG scope. Establish process performance indicators, and ensure effective internal controls are in place to verify that processes continue to meet customer and stakeholder requirements. Analyze the process performance indicators continuously and take actions to address situations where process performance deviates from expectations and manage such deviations to closure. Manage resolution of high-profile customer non-conformities. Protect and strengthen customer trust by effectively addressing feedback through corrective and preventive actions. Act as a Role Model and Change Agent for the behavior required to support a Quality Culture. Influence Senior Managers and Peers to ensure the correct thinking and decision making required to support the implementation and execution of Quality Strategies. Your Background: Master’s degree in Software Engineering or a closely related analytical or technical discipline. Bring substantial experience delivering industry grade enterprise software, with a strong foundation in software engineering and demonstrated exposure to quality assurance, product management, and/or project management within complex environments. Successfully owned and operated a global Quality Management System, including leading a software organization through one or more international certification or compliance frameworks Hold relevant professional certifications such as Lean, Six Sigma, Capability Maturity Model Integration (CMMI), and/or Quality Auditing, and actively apply these methodologies to drive measurable improvement. You have a proven track record of leading continuous improvement and change initiatives, including Root Cause Analyses (RCAs), Kaizen events, Lean Action Workouts, and other structured improvement programs. You are an influential and inspiring leader, able to engage teams through clear direction, credibility, and a strong personal commitment to excellence. Accessibility and reasonable accommodation Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice. Background Screening and Security Checks As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks. Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. 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