The posting
JOB DESCRIPTION
JOB TITLE: Director, Corporate Quality FLSA STATUS: Exempt
REPORTS TO: Regional Director of Manufacturing (Corporate)
SUMMARY This management position is responsible for developing, implementing and continually improving the company’s standardized manufacturing quality systems globally. The Director, Corporate Quality works collaboratively with plant quality managers, general managers and other company resources to achieve world class quality performance as measured by customer quality scorecards. The Director, Corporate Quality interfaces with key customer personnel to build customer confidence in Summit Polymers, ensure Summit Polymers meets customer expectations and requirements, and to resolve significant customer quality concerns.
RESPONSIBILITIES AND DUTIES Is responsible for the following major tasks:
Exhibits positive leadership and acts with highest levels of integrity and ethics Champions corporate wide manufacturing quality system standardization
Leads and collaborates with plant quality managers, general managers and RDMs to determine best practices and develop standardized quality system and procedures applicable to all manufacturing facilities Administers, trains, and communicates the company’s standardized quality system and procedures to ensure they are effectively implemented and maintained throughout the company Performs plant quality system standards compliance audits and leads follow up action plan reviews with each plant Lead continuous improvement of quality systems
Champions overall quality scorecard performance for all customers
Develops deep knowledge of every customer quality scorecard Leads specific customer scorecard training for plant quality managers, materials managers and general managers to ensure these leaders understand scoring methodology and act to ensure scorecard success Monitors customer scorecard methodology and scoring changes, and ensures corporate procedures, metrics and personnel proactively adapt to changes to ensure customer scorecard success Engages with other functional departments to ensure all aspects of customer scorecards are understood and actions are taken to ensure scorecard success (examples Sales – cost reductions, materials – minority sourcing) Assists in developing internal performance metrics that support successful customer scorecard results
Interfaces with key customer personnel & engages customer quality events
Develops constructive relationships with key customer contacts Builds customer’s confidence in SPI’s performance, capabilities, systems, and integrity Represents the company at customer “quality roundtable” events Reviews customer quality system requirements and specifications and ensure they are effectively communicated and implemented at all levels of the organization
Engages in significant customer quality concerns and warranty issues
Participates in problem solving and customer response preparation for significant customer quality issues Represents the company at critical customer quality concern reviews, leading company response and negotiation to achieve successful resolution Acts as point of contact for customer warranty concerns and engages plant and engineering resources to solve warranty concerns
Provides quality expertise as a corporate resource
Champions Practical Problem Solving activities across the company, including improving effectiveness of management team leadership of the process Key leader for development, update, training and compliance to corporate IATF-16949 compliant systems and procedures Supports new business initiatives and projects with data, metrics, support plans, and technical expertise as related to quality Provide support in developing and performing training plans for quality managers and quality engineers at manufacturing plants Provides additional support at manufacturing plants as needed
Other tasks and duties as assigned
EDUCATION AND EXPERIENCE
4-year college degree in technical or management field preferred 5 years’ experience in role of Quality Manager at automotive supplier preferred
SKILLS AND ABILITIES:
Broad knowledge of quality systems and management practices in automotive plastics manufacturing operations Expertise in major automotive OEM quality systems; Ford Q1, GM BIQS, FCA, Nissan, VW, BMW, and Toyota Expert problem solving skills utilizing root cause based methods; Practical Problem Solving (PPS), 8D, and 5 why methodology Must be able to gather and analyze information easily and make appropriate decisions. Outstanding leadership, team building, coaching and decision making abilities Highly energetic, confident, and assertive with the ability to lead and motivate others Must have excellent written, verbal, and presentation skills
A minimum score of 50 on the Wonderlic Select Assessment (Traditional score of 28 on the cognitive portion).
TRAVEL REQUIREMENTS This position typically does require approximately 18 weeks per year of travel to Summit Polymers Manufacturing Sites.
DISCLAIMER The information contained in this job description is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Agreement to complete all post-hire required training.
