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Open nowFirst seen 5 days ago

Customer Service Specialist (Work in Office) - Sungai Petani Kedah

SummitNext Technologies Sdn Bhd224 open roles

Where
Sungai Petani, Kedah, Malaysia
Work mode
On site
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Your applicationOpen nowCustomer Service Specialist (Work in Office) - Sungai Petani KedahSummitNext Technologies Sdn Bhd · Sungai Petani, Kedah, Malaysia

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

About SummitNext

SummitNext Technologies Sdn. Bhd. is a leading Business Process Outsourcing (BPO) and technology solutions provider, delivering customer experience, recruitment, and digital business solutions to clients across Asia-Pacific and beyond.

We are looking for passionate and customer-focused individuals to join our team as Customer Service Executives, supporting one of Southeast Asia's leading e-commerce platforms, Shopee. If you enjoy helping customers, solving problems, and working in a dynamic environment, we'd love to hear from you.

Position

Customer Service Executive (Voice | Email | Live Chat)

Location: Sungai Petani, Kedah

Employment Type: Full-Time

Job Responsibilities

As a Customer Service Executive, you will be the first point of contact for Shopee customers, delivering excellent customer service across multiple communication channels.

Your responsibilities include:

  • Handle customer enquiries professionally via voice calls, email, and live chat.
  • Assist customers with order status, delivery updates, returns, refunds, account-related enquiries, and product information.
  • Resolve customer concerns efficiently while adhering to company policies and service standards.
  • Accurately document all customer interactions in the CRM system.
  • Escalate complex issues to the relevant internal teams when necessary.
  • Maintain high levels of customer satisfaction by providing timely and effective solutions.
  • Meet individual and team KPIs, including quality, productivity, customer satisfaction (CSAT), and attendance.
  • Stay updated on Shopee products, services, promotions, and internal processes Requirements Minimum SPM or equivalent (Diploma/Degree is an added advantage). Good command of Malay & English (both spoken and written). Customer service, call centre, or BPO experience is an advantage, but fresh graduates are encouraged to apply. Strong communication and interpersonal skills. Able to multitask and work efficiently in a fast-paced environment. Basic computer literacy and typing skills. Willing to work on rotational shifts, including weekends and public holidays. Working Hours This role operates on a rotational shift schedule, following operational requirements. Shift timings include: 7:00 AM – 4:30 PM 8:00 AM – 5:30 PM 8:30 AM – 6:00 PM 9:00 AM – 6:00 PM 12:30 PM – 10:00 PM 2:30 PM – 12:00 AM 10:00 PM – 7:30 AM Working Schedule: 5 working days per week 2 rotational off days per week Salary Basic RM2000 Performance KPI (up to RM250 per month) Benefits EPF, Socso Birthday Leave Maternity leave Annual Leave, Maternity Leave, Parental Leave, etc Opportunities for promotion Professional development Expected Start Date: Immediately
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