The posting
About the Role
SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider, is seeking an experienced and proactive HR Lead to oversee and manage end-to-end human resources operations. The ideal candidate will have strong HR knowledge within a BPO environment, excellent communication skills, and hands-on experience in visa and work permit processing. Experience in payroll processing and basic accounting knowledge will be a strong advantage.
Key Responsibilities
- Lead and manage day-to-day HR operations including onboarding, employee relations, HR administration, and payroll processing
- Support hiring needs across BPO operations, ensuring timely and quality manpower delivery
- Handle payroll preparation, verification, and coordination, ensuring accuracy and timely salary disbursement
- Manage visa, work permit, and employment pass processing for foreign employees
- Ensure compliance with Malaysian labor laws, company policies, and SOPs
- Act as the point of contact for employees on HR-related matters
- Coordinate with management on workforce planning and HR initiatives
- Maintain accurate HR records, payroll data, and employee documentation
- Support performance management, disciplinary processes, and employee engagement activities
- Work closely with finance/accounts teams on payroll-related matters
Job Requirements
- Diploma / Degree in Human Resources, Business Administration, Accounting, or a related field
- Minimum 3–5 years of HR experience, preferably in a BPO environment
- Fluent in spoken and written Mandarin (to liaise with Mandarin-speaking stakeholders)
- Good command of English (spoken and written)
- Strong knowledge of visa and work permit processing in Malaysia
- Hands-on experience in payroll processing
- Basic accounting knowledge is an advantage
- Familiar with Malaysian employment laws and HR best practices
- Strong interpersonal, communication, and leadership skills
- Able to work independently and manage multiple priorities
Why Join Us
- Opportunity to lead HR operations in a growing BPO organization
- Collaborative and fast-paced work environment
- Career growth and leadership exposure
Find Out More About Us
Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm
Instagram: https://www.instagram.com/summitnexttechnologies
LinkedIn: https://www.linkedin.com/company/summitnext-technologies
Website: https://summitnext.com



