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Open nowFirst seen 4 days ago

Infrastructure Operations Engineer: Monitoring, Backup & ITSM

SummitNext Technologies Sdn Bhd224 open roles

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Your applicationOpen nowInfrastructure Operations Engineer: Monitoring, Backup & ITSMSummitNext Technologies Sdn Bhd

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 4 days ago

The posting

Role Summary

Owns the operational backbone: monitoring and alerting, backup and disaster recovery execution, patching, server administration, and the ITSM practices that make the infrastructure function auditable and predictable. Provides follow-the-sun operational coverage and is first line of response during India hours.

Key Responsibilities

  • Operate the monitoring stack across network, server, cloud, and endpoint estates; tune alerting to reduce noise
  • Provide first-response triage during India business hours; execute runbooks and escalate per severity matrix
  • Maintain the on-call schedule, incident log, and post-incident documentation
  • Execute and verify backup jobs across server and cloud workloads; remediate failures within SLA
  • Run scheduled DR tests and document restore validation evidence
  • Operate monthly patch cycles for servers and infrastructure appliances with change-controlled maintenance windows
  • Administer the ticketing and change management workflow; enforce SLAs, produce monthly operational reporting for US leadership
  • Build and maintain the runbook library, asset inventory, and configuration documentation
  • Support evidence collection for client security assessments and internal audits

Required Qualifications

  • 3–6 years in infrastructure operations, NOC, or managed services roles
  • Hands-on experience with enterprise monitoring tooling and incident management
  • Working knowledge of Windows Server administration, backup platforms, and patching at scale
  • Experience operating within ITIL-based change and incident processes
  • Strong documentation discipline and written English

Preferred Qualifications

  • Azure or M365 administration exposure
  • Scripting for operational automation (PowerShell or Python)
  • BPO or 24x7 operations center background

Location: India - Brick & Mortar Facility (Bengaluru, Hyderabad, or Pune)

Engagement: Contract to Hire | 12-Month Initial Contract

Level: Mid-Level (3–6 years experience)

Reports To: US-based CTO / Infrastructure Lead

Note: Second opening at leadership discretion based on workload.

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