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Open nowFirst seen 3 days ago

Network Engineer: Enterprise & Contact Center

SummitNext Technologies Sdn Bhd224 open roles

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Your applicationOpen nowNetwork Engineer: Enterprise & Contact CenterSummitNext Technologies Sdn Bhd

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Role Summary

Owns day-to-day engineering and operations of the TLCx enterprise network across US delivery sites and cloud environments: LAN/WAN, wireless, firewalls, VPN, and the voice-grade QoS that contact center operations depend on. Carries both project work (site buildouts, refreshes, client connectivity) and operational ownership (monitoring, incident response, change management).

Key Responsibilities

  • Engineer, configure, and maintain switching, routing, and wireless infrastructure across delivery sites and corporate environments
  • Administer firewalls and security appliances: rule management, VPN (site-to-site and remote access), segmentation, change control
  • Own QoS design and enforcement for real-time voice traffic; troubleshoot latency, jitter, and packet loss affecting contact center operations
  • Manage SD-WAN and site connectivity, including carrier circuits, failover validation, bandwidth capacity planning
  • Support SIP trunking and telephony network dependencies alongside Build tier platform engineers
  • Stand up and document client-dedicated connectivity: VPN tunnels, private circuits, segmented VLANs per client security requirements
  • Produce and maintain network diagrams, IP schemas, and configuration baselines for client security assessments/audits (PCI-DSS, HIPAA, IRS 1075)
  • Execute evidence requests for vendor risk assessments: firewall rule reviews, segmentation validation, penetration test remediation
  • Operate network monitoring/alerting; triage and resolve incidents within SLA, escalate per runbook
  • Participate in on-call rotation covering India business hours with defined US overlap
  • Conduct root cause analysis for P1/P2 incidents; deliver written RCA within 48 hours

Required Qualifications

  • 4–8 years hands-on network engineering in enterprise or managed services environments
  • Production experience with enterprise switching/routing (Cisco, Aruba, Fortinet, or equivalent) and firewall administration
  • Demonstrated experience supporting voice/RTP traffic and QoS in contact center or UC environments
  • Working knowledge of SD-WAN, IPsec VPN, BGP/OSPF, network segmentation design
  • Experience producing audit-ready network documentation and supporting compliance assessments
  • CCNA or equivalent certification (CCNP preferred)
  • Strong written and spoken English

Preferred Qualifications

  • BPO, contact center, or managed services delivery environment background
  • Exposure to Meraki or Ubiquiti UniFi fleets in branch environments
  • Experience with network automation (Python, Ansible) and infrastructure-as-code
  • Prior work in regulated environments (healthcare, government, financial services)

Location: India - Brick & Mortar Facility (Bengaluru, Hyderabad, or Pune)

Engagement: Contract to Hire | 12-Month Initial Contract

Level: Mid-Senior (4–8 years experience)

Reports To: US-based CTO / Infrastructure Lead

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