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Open nowFirst seen 45 hours ago

QA Engineer - Contact Center Applications

SummitNext Technologies Sdn Bhd224 open roles

Where
Hyderabad, Telangana, India
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Your applicationOpen nowQA Engineer - Contact Center ApplicationsSummitNext Technologies Sdn Bhd · Hyderabad, Telangana, India

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Share of postings closed within
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  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 45 hours ago

The posting

Role Summary

Owns quality assurance and release validation for a US-based client's core enterprise platform, a broad QA role covering the full range of testing activities across the application: functional, regression, integration, system, security, and API testing. IVR/contact center testing is one part of the scope, not the primary focus, this role needs someone who can validate an entire enterprise platform end-to-end, not just voice/call-flow components. Contact center or CCaaS platform exposure is a plus, but general enterprise QA depth matters more than specific platform experience.

Key Responsibilities

  • Develop and maintain end-to-end test plans covering the full application: UI, backend, APIs, integrations, and reporting
  • Execute functional, regression, integration, and system testing across releases
  • Test security/compliance configurations: access controls, data protection, audit logs
  • Test API integrations under simulated load, response times, error handling, retry behavior
  • Perform database/backend validation using SQL
  • Own the release process, coordinate build, test, and deployment stages across the team
  • Maintain release calendar, change management documentation, and pre-deployment validation checklists
  • Own defect lifecycle from identification through production verification
  • Maintain quality dashboards: test coverage, defect density, regression pass rates, release readiness
  • Conduct post-deployment validation for production releases
  • Where applicable, validate voice/IVR and omnichannel routing functionality as part of broader platform testing

Required Qualifications

  • 3–6 years of QA experience testing enterprise software platforms (web, API, backend/database)
  • Strong hands-on experience with functional, regression, and integration testing
  • Hands-on experience with API testing tools (Postman, SoapUI, or equivalent)
  • Working knowledge of SQL for backend/database validation
  • Proficiency in test case management and defect tracking tools (Jira, Azure DevOps, or equivalent)
  • Strong analytical and documentation skills

Preferred Qualifications

  • Experience testing contact center or CCaaS platforms (Genesys, NICE, Five9, Cisco, or Amazon Connect) is a plus, but not required
  • Experience in regulated or enterprise environments (healthcare, banking, telecom)
  • ISTQB Foundation or Advanced certification
  • Background in change management and release coordination (ITIL or equivalent)

Location: India - Brick & Mortar Facility (Bengaluru, Hyderabad, or Pune)

Engagement: Contract to Hire | 12-Month Initial Contract

Level: Mid (3–6 years experience)

Reports To: Application Pod Lead (US-based client)

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